ITIL 4 Strategic Management Practice Professional Material

This document is a 122-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.

The starting point for the strategy management practice is to understand the organization's context and define the desired outcomes. The organization's strategy establishes criteria and mechanisms to prioritize resources, capabilities, and investment best to achieve those outcomes. This practice ensures that the strategy is defined, agreed, maintained, and achieved.

The strategy management practice applies at various levels and across various time zones. Strategy generation is not a one-off activity, and the strategy cannot be expressed in a single document that is then never amended.

The strategy is a purposeful journey with a stated direction and objectives, not a destination. This means that strategy management activities are ongoing rather than a one-off or periodic activity. Strategic decisions, plans, and actions vary in their lifetime, applicability, and priority in today's organizations' constantly changing circumstances.
External and internal factors constantly change, as should an organization's strategies.

An important factor affecting an organizations' strategic positioning and objectives is the development of digital technology. The wider use of technology, emerging capabilities such as artificial intelligence (AI) or the internet of things (IoT), technology-based disruption of the markets and industries all affect an organizations' direction and its approach to strategy management.
For example, strategic decisions can be enabled by advanced analytics or methods used for strategy development should be adjusted for the emerging business and social dynamics enabled by the technology.