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"Excellence in operations demands mastering complexity," as noted by Gary Pinkus, the Chairman of McKinsey for North America. In an ecosystem where business requirements constantly evolve, process optimization becomes key. It is here that effective Workflow Management takes precedence. It helps strategize, streamline, and evolve business operations for optimal performance.




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Flevy Management Insights: Workflow


"Excellence in operations demands mastering complexity," as noted by Gary Pinkus, the Chairman of McKinsey for North America. In an ecosystem where business requirements constantly evolve, process optimization becomes key. It is here that effective Workflow Management takes precedence. It helps strategize, streamline, and evolve business operations for optimal performance.

The Significance of Workflow Management

In an effort to adapt and thrive, organizations realize Workflow Management isn’t a one-time initiative but an ongoing commitment. According to a recent PwC report, organizations featuring Workflow Management as part of their foundation saw a 15% increase in productivity and a 20% increase in overall efficiency. Workflow Management can eliminate bottlenecks, reduce duplicative efforts, and enhance transparency, ultimately making a positive impact on the bottom line.

Elements of Successful Workflow Management

To leverage Workflow Management for improved operational efficiency, there are certain core principles and best practices you must follow:

Pioneering Evolution through Workflow Management

Beyond the generic application, Workflow Management can drive transformative results as part of larger Digital Transformation or Change Management initiatives. An EY study stressed the significance of Workflow Management in evolving business models and operating models, and in managing risks. It lacks the typical delays of traditional hierarchical decision-making or siloed departmental responsibilities, encouraging a more collaborative and cross-functional culture. For instance, retail giant Walmart leveraged Workflow Management to achieve almost real-time logistics, pushing them to the forefront of efficiency and customer satisfaction.

The McKinsey Agenda towards Proficient Workflow Management

  1. Integrate the Workflows: By integrating workflows across the organization, you get a fuller picture, helping to make more precise and effective decisions.
  2. Harmonize : Consistent platforms, standards, and interfaces simplify interactions and reduce the complexity of operations, significantly improving workflow.
  3. Digitize: Digital Transformation is no longer optional. Program management offices, decision-making bodies, and digital war rooms have digitized to hasten decision-making.
  4. Innovate: Continuous improvement is the name of the game. It highlights inefficiencies, adapting and catering to the ever-evolving objectives of the organization.
  5. Empower: Freed from mundane tasks due to automation, employees can focus on high-value responsibilities, promoting employee satisfaction and productivity.

Staying Ahead with Workflow Management

No longer just a back-office task, Workflow Management expands beyond business processes, into the realm of knowledge work. A well-executed Workflow Management regime brings in the best of Operational Excellence and Business Transformation, transcending traditional limitations. As we embrace an era of rapid business evolution and increasing complexity, Workflow Management’s role in ensuring businesses stay ahead of the curve cannot be overstated.

For effective implementation, take a look at these Workflow best practices:


Explore related management topics: Digital Transformation Operational Excellence Business Transformation Change Management Continuous Improvement Program Management Customer Satisfaction Key Performance Indicators Best Practices Business Requirements Problem Management ITIL Incident Management Kanban Board Document Management




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