Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

DOCUMENT DESCRIPTION

This document is an ITIL V3 based Service Level Agreement Template.

A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the Services being provided, the committed Service Level Targets, and the responsibilities of both IT Service Provider and Customer. It is the 'contract' between both parties and as such it must be signed by both, and then be subject to formal Change Control.

Typical contents: Service Description, Availability, Pricing, KPI's, Reporting, Review Meeting Frequency, Escalation Procedures, Key Stakeholder Contact Details, etc.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: ITIL Service Level Agreement Template Word document

Top Flevy Author [?]

ITIL Service Level Agreement Template

Sold by Dartview Consulting (this author has 18 documents)

$30.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Information Technology Strategy, Marketing, & Sales

It applies to All Industries

File Type: Word (doc)

File Size: 290.5 KB

Number of Pages: 27

Related Topic(s): ITIL Contract

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Aug 4, 2013

Ask the Author a Question

Must be logged in Click here to log in

This document is available as part of the following discounted bundle(s):

Service Catalogue, SLA's and Service Desk

$80.00

This bundle contains 2 additional documents.

View Full Details

ITIL Service Catalogue Template

11-page Word document

$30.00

Author:

IT Service Desk Software RFP Template

Excel workbook

$60.00

Author:

Best Practice (ITIL, Prince2, Risk)

$200.00

This bundle contains 8 additional documents.

View Full Details

ITIL Continual Service Improvement 76-slide PowerPoint deck $65.00 Author:	ITIL Service Catalogue Template 11-page Word document $30.00 Author:	ITIL Service Improvement Plan Template Excel workbook $40.00 Author:	ITIL v3 Business Relationship Management Overview 50-slide PowerPoint deck $75.00 Author:
ITIL V3 Service Management Overview 129-slide PowerPoint deck $70.00 Author:	Using an Agile Burn-Down Chart for ITIL Problem Management 40-slide PowerPoint deck $40.00 Author:	PRINCE2 Project Management Overview 77-slide PowerPoint deck $60.00 Author:	Complete Guide to Risk Management (M_o_R) 129-slide PowerPoint deck $70.00 Author:

CUSTOMER TESTIMONIALS

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me in a fraction of the time and money of other solutions. I strongly recommend FlevyPro to any consultant serious about success."

– Bill Branson, Founder at Strategic Business Architects

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.

I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. "

– Nishi Singh, Strategist and MD at NSP Consultants

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead."

– Roderick Cameron, Founding Partner at SGFE Ltd

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy usually has just what I need to make my point.

It is well worth the money to purchase these presentations. Sure, I have the knowledge and information to make my point. It is another thing to create a presentation that captures what I want to say. Flevy has saved me countless hours of preparation time that is much better spent with implementation that will actually save money for my clients."

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

ITIL 4 Foundation Materials 278-slide PowerPoint deck $39.00 Author: Samir Faraj ITIL	Change Management - Process Guide (ITSM, ISO 20000) 54-page Word document $45.00 Author: Ivana Nissen Change Management ITIL ISO 20000	Incident Management Process PPT (IT Service Management, ITSM) 34-slide PowerPoint deck and supporting PDF $25.00 Author: Ivana Nissen ITIL Incident Management Service Management	ITIL Service Catalogue Template 11-page Word document $30.00 Author: Dartview Consulting ITIL
ITIL V3 Service Management Overview 129-slide PowerPoint deck $70.00 Author: Dartview Consulting Information Technology ITIL Service Management	Incident Management Workflow - Process Guide 68-page Word document and supporting PDF $45.00 Author: Ivana Nissen ITIL Incident Management	Change Management Process - PPT (IT Service Management, ITSM) 32-slide PowerPoint deck and supporting PDF $30.00 Author: Ivana Nissen Change Management ITIL Service Management	ITIL v3 Business Relationship Management Overview 50-slide PowerPoint deck $75.00 Author: Dartview Consulting ITIL
Service Level Management (SLM) Template - Process Guide 66-page Word document and supporting PDF $45.00 Author: Ivana Nissen ITIL	IT Service Catalogue Template (XLS) Excel workbook $45.00 Author: Ivana Nissen ITIL	Problem Management Process PPT (ITSM, IT Service Management) 27-slide PowerPoint deck and supporting PDF $25.00 Author: Ivana Nissen ITIL Service Management ITSM	Sample Consulting Contract 2-page Word document $20.00 Author: Ken Goldstein, MPPA Proposal Writing & Development Contract Consulting Contract