Want FREE Templates on Digital Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

ITIL Service Level Agreement Template
$30.00

ITIL Service Level Agreement Template (27-page Word document) Preview Image ITIL Service Level Agreement Template (27-page Word document) Preview Image ITIL Service Level Agreement Template (27-page Word document) Preview Image ITIL Service Level Agreement Template (27-page Word document) Preview Image ITIL Service Level Agreement Template (27-page Word document) Preview Image ITIL Service Level Agreement Template (27-page Word document) Preview Image ITIL Service Level Agreement Template (27-page Word document) Preview Image ITIL Service Level Agreement Template (27-page Word document) Preview Image ITIL Service Level Agreement Template (27-page Word document) Preview Image Log in to unlock full preview.
Arrow   Unlock all 15 preview images:   Login Register

ITIL Service Level Agreement Template (Word DOC)

File Type: 27-page Word document

Top 500 Best Practice $30.00

Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable DOC document.
Trusted by over 10,000+ organizations.

DESCRIPTION

This product (ITIL Service Level Agreement Template) is a 27-page Word document, which you can download immediately upon purchase.

This document is an ITIL V3 based Service Level Agreement Template.

A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the Services being provided, the committed Service Level Targets, and the responsibilities of both IT Service Provider and Customer. It is the 'contract' between both parties and as such it must be signed by both, and then be subject to formal Change Control.

Typical contents: Service Description, Availability, Pricing, KPI's, Reporting, Review Meeting Frequency, Escalation Procedures, Key Stakeholder Contact Details, etc.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL, Contract Word: ITIL Service Level Agreement Template Word (DOC) Document, Dartview Consulting


$30.00

Add to Cart
  

OVERVIEW

File Type: Word doc (DOC)
File Size: 290.5 KB
Number of Pages: 27

Current version published: Aug 4, 2013


ABOUT THE AUTHOR

Author: Dartview Consulting
Additional documents from author: 18

Highly motivated, Business Facing IT Professional with significant experience gained within the Construction, Building Services and Facilities Services sectors. [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Bundle and save! You can save up to % with bundles!

View bundle(s)




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Save with Bundles

This document is available as part of the following discounted bundle(s):

Save %!
Service Catalogue, SLA's and Service Desk

This bundle contains 3 total documents. See the additional documents to the right.

$80.00


Add Bundle & Save

11-page Word document
$30.00
27-page Word document
$30.00

Save %!
Best Practice (ITIL, Prince2, Risk)

This bundle contains 9 total documents. See the additional documents to the right.

$200.00


Add Bundle & Save

76-slide PowerPoint deck
$65.00
11-page Word document
$30.00
27-page Word document
$30.00
50-slide PowerPoint deck
$75.00
129-slide PowerPoint deck
$70.00
77-slide PowerPoint deck
$60.00
129-slide PowerPoint deck
$70.00

Customers Also Bought These Documents

21-slide PowerPoint deck
$25.00
129-slide PowerPoint deck
$70.00
25-slide PowerPoint deck
$49.00
16-slide PowerPoint deck
$29.00
2-page Word document
$20.00


Customers Also Like These Documents

68-page Word document and PDF
$45.00

Related Management Topics


ITIL ITSM Service Management Change Management Incident Management Contract Workflow Proposal Writing & Development Consulting Contract Value Chain Analysis Core Competencies Growth Strategy Small Business Entrepreneurship Maturity Model Presentation Development Information Technology ISO 20000

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.