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ITIL Service Level Agreement Template (Word DOC)

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HIGHLIGHTS

Author: Dartview Consulting TOP AUTHOR [?]

Immediate, digital download

File Type: 27-page Word document

DOCUMENT DESCRIPTION

This product (ITIL Service Level Agreement Template) is a 27-page Word document, which you can download immediately upon purchase.

This document is an ITIL V3 based Service Level Agreement Template.

A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the Services being provided, the committed Service Level Targets, and the responsibilities of both IT Service Provider and Customer. It is the 'contract' between both parties and as such it must be signed by both, and then be subject to formal Change Control.

Typical contents: Service Description, Availability, Pricing, KPI's, Reporting, Review Meeting Frequency, Escalation Procedures, Key Stakeholder Contact Details, etc.

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL, Contract Word: ITIL Service Level Agreement Template Word (DOC) Document, Dartview Consulting

ABOUT THE AUTHOR: DARTVIEW CONSULTING

Highly motivated, Business Facing IT Professional with significant experience gained within the Construction, Building Services and Facilities Services sectors. [read more]

Dartview Consulting has published 18 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Information Technology Strategy, Marketing, & Sales

It applies to All Industries

File Type: Word (doc)

File Size: 290.5 KB

Number of Pages: 27

Related Topic(s): ITIL Contract

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Aug 4, 2013

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