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ITIL Service Level Agreement Template (Word DOC)

File Type: 27-page Word document

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DESCRIPTION

This product (ITIL Service Level Agreement Template) is a 27-page Word document, which you can download immediately upon purchase.

This document is an ITIL V3 based Service Level Agreement Template.

A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the Services being provided, the committed Service Level Targets, and the responsibilities of both IT Service Provider and Customer. It is the 'contract' between both parties and as such it must be signed by both, and then be subject to formal Change Control.

Typical contents: Service Description, Availability, Pricing, KPI's, Reporting, Review Meeting Frequency, Escalation Procedures, Key Stakeholder Contact Details, etc.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL, Contract Word: ITIL Service Level Agreement Template Word (DOC) Document, Dartview Consulting

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OVERVIEW

File Type: Word

(DOC)

File Size: 290.5 KB

Number of Pages: 27

Current version published: Aug 4, 2013

ABOUT THE AUTHOR

Author: Dartview Consulting

Additional documents from author: 18

Highly motivated, Business Facing IT Professional with significant experience gained within the Construction, Building Services and Facilities Services sectors. [read more]

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Service Catalogue, SLA's and Service Desk

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ITIL Service Catalogue Template

11-page Word document

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ITIL Service Level Agreement Template

27-page Word document