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Incident and Service Request Management Process (Request Fulfillment Process) are one of the Major process of ITIL which aims to quick restoration of IT Service. This process is designed as per ITIL and ISO 20K and can be easily fit into major organization.
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Source: Incident & Service Request Management Process (ITIL ISO 20000) Word document
Incident & Service Request Management Process (ITIL ISO 20000)
It applies to All Industries.
File Size: 1.2 MB
Number of Pages: 37
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Initial upload date (first version): May 3, 2018
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