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  1. The term


This document defines the process of release management as per ITIL and ISO 20K.

The term "Release" is used to describe a collection of authorized Changes in an IT service. A Release is defined by the RFCs that it implements on. The Release will typically consist of a number of Problem fixes and enhancements to the service. A Release consists of the new or changed software/application required (triggered as new requirement or bug fixes) and any new or changed hardware needed to implement the approved Changes.

Release Management is concerned with changes to define IT services. These can be implemented by rolling out a combination of new applications/software's' together with upgraded or new hardware, or simply changes to the service hours or support arrangements.

If Change Management is a governance process, Release Management is an action process. Under the authority of Change, Release builds, tests and releases new or updated services into the production environment. Every release is comprised of a single change or package of changes. Release Management is more technical than Change

Change Management is an authoritative process that governs anything that potentially impacts a new or existing service. It is both the enabler of innovation and protector of stability. It is first and foremost a risk management process. It is also a planning process.

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Source: Release Management Process (ITIL ISO 20000) Word document


Release Management Process (ITIL ISO 20000)

Sold by Md Monirul Islam (this author has 5 documents)


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Related Topic(s): ISO 20000

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Initial upload date (first version): May 3, 2020
Most recent version published: May 5, 2020

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