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Md Monirul Islam

Listed document(s): 3

Background
Working for 12 Years in IT Support area handling large support operations and user experiences and experienced in designing process as per ITIL. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services.

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ALL DOCUMENTS (3)

Incident & Service Request Management Process (ITIL ISO 20000)
37-page Word document. Incident and Service Request Management Process (Request Fulfillment Process) are one of the Major process of ITIL which aims to quick restoration of IT Service. This process is designed as per ITIL and ISO 20K and can be easily fit into major organization.
$55.00

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Problem Management Process (ITIL, ISO 20000)
23-page Word document. Problem Management Process is for managing the life cycles of problems. The objective of Problem Management is root cause analysis and prevents future incidents and problems. It deals with recurring incidents, major incidents and minimizes [read more]
$35.00

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IT Service Experience/Customer Satisfaction Management
Listed under:  Information Technology
View more from: Md Monirul Islam
10-page PDF document. In this digital world, can we think of a single moment without IT Services? No, right? In most of the corporate worlds and business, IT has made the life easier in day to day operations enabling digital transformation of business process. [read more]
$25.00

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What project are you working on?
Bain Presentations?   Problem Solving?   Change Management?   Or something else.
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