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Md Monirul Islam

Listed document(s): 5

Background
Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.

Kindly check my LinkedIn Profile....


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ALL DOCUMENTS (5)

Incident & Service Request Management Process (ITIL ISO 20000)
37-page Word document. Incident and Service Request Management Process (Request Fulfillment Process) are one of the Major process of ITIL which aims to quick restoration of IT Service. This process is designed as per ITIL and ISO 20K and can be easily fit into major organization.
$60.00

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Problem Management Process (ITIL, ISO 20000)
23-page Word document. Problem Management Process is for managing the life cycles of problems. The objective of Problem Management is root cause analysis and prevents future incidents and problems. It deals with recurring incidents, major incidents and minimizes [read more]
$35.00

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Change Management Process (ITIL ISO 20K)
42-page Word document. This document is 'change management process' as per ITIL framework and ISO 20K. A change is any alteration to a service or service component that may have an impact on the quality of service delivered to the customers of that service. [read more]
$60.00

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IT Service Experience/Customer Satisfaction Management
Listed under:  Information Technology
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10-page PDF document. In this digital world, can we think of a single moment without IT Services? No, right? In most of the corporate worlds and business, IT has made the life easier in day to day operations enabling digital transformation of business process. [read more]
$30.00

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Release Management Process (ITIL ISO 20000)
33-page Word document. This document defines the process of release management as per ITIL and ISO 20K. The term "Release" is used to describe a collection of authorized Changes in an IT service. A Release is defined by the RFCs that it implements on. The [read more]
$40.00

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