Problem Management Process (ITIL, ISO 20000) (Word DOCX)

Problem Management Process is for managing the life cycles of problems. The objective of Problem Management is root cause analysis and prevents future incidents and problems.

It deals with recurring incidents, major incidents and minimizes adverse impact of Incidents on business. It's designed as per ITIL and ISO20K.

Problem management can be triggred in many way like proactive based on analysis of events and incidents and reactive based on major incident which already occurred.

It requires to understand problem management properly for people who works in IT Operation. Many incidents happen often in business but just for not managing them properly through problem management, business suffer hidden/indirect loss like reputation loss, productivity loss even direct revenue loss too.

Different stages/status of problem as well as it's relation with incident, change management is very much required to understand for IT Operational people to minimize the repeated interruptions and productivity loss in business.