Problem Management Process (ITIL, ISO 20000) (Word DOCX)

BENEFITS OF DOCUMENT

1. Organization can get ready made process as best practice and will help for Audir Compliance
2. Procedure of problem management to prevent IT incidents

DESCRIPTION

This product (Problem Management Process [ITIL, ISO 20000]) is a 23-page Word document, which you can download immediately upon purchase.

Problem Management Process is for managing the life cycles of problems. The objective of Problem Management is root cause analysis and prevents future incidents and problems.

It deals with recurring incidents, major incidents and minimizes adverse impact of Incidents on business. It's designed as per ITIL and ISO20K.

Problem management can be triggred in many way like proactive based on analysis of events and incidents and reactive based on major incident which already occurred.

It requires to understand problem management properly for people who works in IT Operation. Many incidents happen often in business but just for not managing them properly through problem management, business suffer hidden/indirect loss like reputation loss, productivity loss even direct revenue loss too.

Different stages/status of problem as well as it's relation with incident, change management is very much required to understand for IT Operational people to minimize the repeated interruptions and productivity loss in business.

This Word document provides a comprehensive framework for categorizing and escalating incidents based on their severity and impact. It outlines a clear hierarchical escalation path, ensuring that critical issues are promptly addressed by the appropriate level of management. The detailed tables and charts included in the document facilitate quick reference and decision-making, making it an indispensable tool for IT operations teams.

Designed with a focus on practical application, this document includes examples and definitions that clarify the types of incidents and the necessary responses. It emphasizes the importance of timely communication through various channels like SMS, email, and verbal updates, tailored to the urgency of the situation. This structured approach aids in minimizing downtime and maintaining business continuity.

Source: Best Practices in Problem Management, ISO 20000 Word: Problem Management Process (ITIL, ISO 20000) Word (DOCX) Document, Md Monirul Islam