Want FREE Templates on Digital Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Problem Management Process (ITIL, ISO 20000)   23-page Word document
$25.00

Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image Problem Management Process (ITIL, ISO 20000) (23-page Word document) Preview Image
Arrow   Unlock all preview images:   Login Register

Problem Management Process (ITIL, ISO 20000) (Word DOCX)

File Type: 23-page Word document

$25.00

Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Fully editable & customizable DOCX document.
Trusted by over 10,000+ organizations.

BENEFITS OF DOCUMENT

  1. Organization can get ready made process as best practice and will help for Audir Compliance
  2. Procedure of problem management to prevent IT incidents

DESCRIPTION

This product (Problem Management Process [ITIL, ISO 20000]) is a 23-page Word document, which you can download immediately upon purchase.

Problem Management Process is for managing the life cycles of problems. The objective of Problem Management is root cause analysis and prevents future incidents and problems.

It deals with recurring incidents, major incidents and minimizes adverse impact of Incidents on business. It's designed as per ITIL and ISO20K.

Problem management can be triggred in many way like proactive based on analysis of events and incidents and reactive based on major incident which already occurred.

It requires to understand problem management properly for people who works in IT Operation. Many incidents happen often in business but just for not managing them properly through problem management, business suffer hidden/indirect loss like reputation loss, productivity loss even direct revenue loss too.

Different stages/status of problem as well as it's relation with incident, change management is very much required to understand for IT Operational people to minimize the repeated interruptions and productivity loss in business.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Problem Management, ISO 20000 Word: Problem Management Process (ITIL, ISO 20000) Word (DOCX) Document, Md Monirul Islam


$25.00

Add to Cart
  

OVERVIEW

File Type: Word docx (DOCX)
File Size: 1.6 MB
Number of Pages: 23

ABOUT THE AUTHOR

Additional documents from author: 4

Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.

Kindly check my LinkedIn Profile....

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


ITIL Change Management ISO 20000 Service Management ITSM Cyber Security Information Technology Problem Management Business Transformation Workflow Configuration Management Incident Management Agile Kanban Board Digital Transformation Customer Experience Mobile Strategy M&A (Mergers & Acquisitions) Change Readiness

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.