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BENEFITS OF DOCUMENT
Problem Management Process is for managing the life cycles of problems. The objective of Problem Management is root cause analysis and prevents future incidents and problems.
It deals with recurring incidents, major incidents and minimizes adverse impact of Incidents on business. It's designed as per ITIL and ISO20K.
Problem management can be triggred in many way like proactive based on analysis of events and incidents and reactive based on major incident which already occurred.
It requires to understand problem management properly for people who works in IT Operation. Many incidents happen often in business but just for not managing them properly through problem management, business suffer hidden/indirect loss like reputation loss, productivity loss even direct revenue loss too.
Different stages/status of problem as well as it's relation with incident, change management is very much required to understand for IT Operational people to minimize the repeated interruptions and productivity loss in business.
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Source: Best Practices in ISO 20000, Problem Management Word: Problem Management Process (ITIL, ISO 20000) Word (DOCX) Document, Md Monirul Islam
ABOUT THE AUTHOR: MD MONIRUL ISLAM
Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.
Kindly check my LinkedIn Profile....
Md Monirul Islam has published 4 additional documents on Flevy.
File Size: 1.6 MB
Number of Pages: 23
Related Topic(s): ISO 20000 Problem Management
This business document is categorized under the function(s): Information Technology Governance, Risk, & Compliance
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): May 12, 2018
Most recent version published: May 13, 2018
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