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ISO 20K EXCEL DESCRIPTION
A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level.
Kanban Boards visually depict work at various stages of a process using cards to represent work items and columns to represent each stage of the process. Cards are moved from left to right to show progress and to help coordinate teams performing the work. A Kanban Board may be divided into horizontal "swimlanes" representing different kinds of work or different teams performing the work.
With this ISO 20000 Kanban, ensure your design documents, resolves, or escalates applicable issues at the time of contact into the IT Service Management (ITSM) system to maintain a thorough database for use in problem resolution and training: document all contact with end users, internal support staff or vendors; communicate with support staff after incident resolution to develop troubleshooting procedures and suggest changes or additions to the appropriate problem or knowledge database; provide status and progress reports to supervisors.
This Kanban offers the following benefits:
• Manage the conversation with senior leaders and business partners to gain the momentum you need to bring infrastructure management to the enterprise.
• Plan, design and implement ITSM best practices in your organization.
• Update ITIL or ITSM change management processes to now account for cloud deployment of Infrastructure as Code (IaC).
• Account for the use of ITSM to your customers.
• Move from system management to integrated service management.
• Use Change Management to support Case Management.
• Provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities.
• Use Incident and Problem Management to support Case Management.
• Know that systems are working if they have to.
• Verify if the required business outcomes are achieved if you do not know what you want measure success against.
This Kanban Board is downloadable as an Excel file. You will need to import the Excel into Airtable, Monday, Smartsheet, Power BI, or the Kanban visualization tool of your choice.
The above preview is only a partial snapshot of all the data included in the Kanban Excel import. The full document has 2,400+ records.
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Source: Best Practices in ISO 20K, Kanban Board Excel: Kanban Board: ISO 20000 Excel (XLSX) Spreadsheet, Gerard Blokdijk
