Want FREE Templates on Organization, Change, & Culture? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


DOCUMENT DESCRIPTION

A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level.

Kanban Boards visually depict work at various stages of a process using cards to represent work items and columns to represent each stage of the process. Cards are moved from left to right to show progress and to help coordinate teams performing the work. A Kanban Board may be divided into horizontal "swimlanes" representing different kinds of work or different teams performing the work.

With this ISO 20000 Kanban, ensure your design documents, resolves, or escalates applicable issues at the time of contact into the IT Service Management (ITSM) system to maintain a thorough database for use in problem resolution and training: document all contact with end users, internal support staff or vendors; communicate with support staff after incident resolution to develop troubleshooting procedures and suggest changes or additions to the appropriate problem or knowledge database; provide status and progress reports to supervisors.

This Kanban offers the following benefits:

•  Manage the conversation with senior leaders and business partners to gain the momentum you need to bring infrastructure management to the enterprise.
•  Plan, design and implement ITSM best practices in your organization.
•  Update ITIL or ITSM change management processes to now account for cloud deployment of Infrastructure as Code (IaC).
•  Account for the use of ITSM to your customers.
•  Move from system management to integrated service management.
•  Use Change Management to support Case Management.
•  Provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities.
•  Use Incident and Problem Management to support Case Management.
•  Know that systems are working if they have to.
•  Verify if the required business outcomes are achieved if you do not know what you want measure success against.

This Kanban Board is downloadable as an Excel file. You will need to import the Excel into Airtable, Monday, Smartsheet, Power BI, or the Kanban visualization tool of your choice.

The above preview is only a partial snapshot of all the data included in the Kanban Excel import. The full document has 2,400+ records.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Kanban Board: ISO 20000 Excel document

 
Top Flevy Author [?]

Kanban Board: ISO 20000

Sold by Gerard Blokdijk (this author has 264 documents)

$89.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s):

It applies to All Industries

File Type: Excel (xlsx)

File Size: 265.9 KB

Related Topic(s): ISO 20000 Kanban Board

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Nov 18, 2021

Ask the Author a Question

Must be logged in Click here to log in






CUSTOMER TESTIMONIALS




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

54-page Word document
$45.00
Author: Ivana Nissen
37-page Word document
$60.00
69-slide PowerPoint deck
$69.00
Excel workbook
$89.00
Excel workbook
$89.00
Excel workbook
$89.00
23-page Word document
$35.00
33-page Word document
$40.00
42-page Word document
$60.00
Excel workbook
$89.00
Excel workbook
$89.00

 
RELATED TOPICS

TOP 10 TOPICS

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Organizational Design (OD)
 
Post-merger Integration (PMI)
 
Performance Management
 
Business Transformation
 
Organizational Culture (OC)
 
Customer-centric Design (CCD)
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.