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Kanban Board: ISO 20000   Excel template (XLSX)

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Kanban Board: ISO 20000 (Excel XLSX)

File Type: Excel template (XLSX)


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This product (Kanban Board: ISO 20000) is an Excel template (XLSX), which you can download immediately upon purchase.

A Kanban Board is a Lean & Agile Project Management tool used to implement Kanban to manage work at a personal or organizational level.

Kanban Boards visually depict work at various stages of a process using cards to represent work items and columns to represent each stage of the process. Cards are moved from left to right to show progress and to help coordinate teams performing the work. A Kanban Board may be divided into horizontal "swimlanes" representing different kinds of work or different teams performing the work.

With this ISO 20000 Kanban, ensure your design documents, resolves, or escalates applicable issues at the time of contact into the IT Service Management (ITSM) system to maintain a thorough database for use in problem resolution and training: document all contact with end users, internal support staff or vendors; communicate with support staff after incident resolution to develop troubleshooting procedures and suggest changes or additions to the appropriate problem or knowledge database; provide status and progress reports to supervisors.

This Kanban offers the following benefits:

•  Manage the conversation with senior leaders and business partners to gain the momentum you need to bring infrastructure management to the enterprise.
•  Plan, design and implement ITSM best practices in your organization.
•  Update ITIL or ITSM change management processes to now account for cloud deployment of Infrastructure as Code (IaC).
•  Account for the use of ITSM to your customers.
•  Move from system management to integrated service management.
•  Use Change Management to support Case Management.
•  Provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities.
•  Use Incident and Problem Management to support Case Management.
•  Know that systems are working if they have to.
•  Verify if the required business outcomes are achieved if you do not know what you want measure success against.

This Kanban Board is downloadable as an Excel file. You will need to import the Excel into Airtable, Monday, Smartsheet, Power BI, or the Kanban visualization tool of your choice.

The above preview is only a partial snapshot of all the data included in the Kanban Excel import. The full document has 2,400+ records.

Got a question about the product? Email us at or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Kanban Board, ISO 20000 Excel: Kanban Board: ISO 20000 Excel (XLSX) Spreadsheet, Gerard Blokdijk


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File Type: Excel xlsx (XLSX)
File Size: 265.9 KB


Additional documents from author: 315

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

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