ISO/IEC 20000-1:2018 (Service Management System) Awareness (69-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image

Click main image to view in full screen.

ISO/IEC 20000-1:2018 (Service Management System) Awareness (PowerPoint PPTX Slide Deck)

Name: ISO/IEC 20000-1:2018 (Service Management System) Awareness PowerPoint
Brand: Operational Excellence Consulting
Price: 69.0 USD
Availability: InStock
Rating: 4.9 (23 reviews)

PowerPoint (PPTX) 69 Slides

$69.00

Developed by an ex-ISO Management System Lead Auditor with a wealth of experience at industry leaders like Microsoft & IBM, this presentation helps to raise ISO/IEC 20000-1 awareness and enhance service quality for customer satisfaction.

Add to Cart

Immediate download

Fully editable PowerPoint

Free lifetime updates

Trusted by over 10,000+ clients

BENEFITS OF THIS POWERPOINT DOCUMENT

Provides the ISO/IEC 20000-1:2018 standard for organizations to meet service requirements.
Provides a tool to create awareness of your service management system that delivers value for customers, users and stakeholders.
Provides guidelines and practical tips for handling an audit session.

ISO 20K PPT DESCRIPTION

This product (ISO/IEC 20000-1:2018 [Service Management System] Awareness) is a 69-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

ISO/IEC 20000-1:2018 is an international standard for Service Management Systems (SMS). This standard provides guidance on planning, designing, transitioning, delivering and improving services to meet service requirements and deliver value. Implementing the ISO/IEC 20000 framework can lead to lower operating costs, increased customer satisfaction and a more standardized way of providing services.

ISO/IEC 20000-1:2018 certification demonstrates the quality and reliability of IT services to stakeholders, customers and employees. This ISO/IEC 20000-1 Awareness PPT presentation can be used to create awareness of the standard among your employees, new hires and potential auditees. Additionally, the presentation can be used to supplement your materials for the training of SMS and ITIL professionals and internal auditors.

By the end of this training, attendees will have a solid understanding of the ISO/IEC 20000-1:2018 standard, its requirements, benefits and certification process. They will also be equipped with valuable knowledge on how to prepare for and handle the audit session to ensure a successful audit outcome.

LEARNING OBJECTIVES

1. Gain background knowledge of ISO/IEC 20000 and understand the benefits of implementing the standard.
2. Acquire an overview of the structure of ISO/IEC 20000-1:2018 and the Service Management System requirements.
3. Understand the certification process for ISO/IEC 20000-1:2018 and the importance of maintaining certification.
4. Learn useful tips on how to handle the audit session.

CONTENTS

1. Overview of ISO/IEC 20000-1:2018
• About ISO
• Introduction to ISO/IEC 20000
• Changing Trends in Service Management
• What is ISO/IEC 20000-1?
• What is "Service Management"?
• Purpose of ISO/IEC 20000-1
• How Does ISO/IEC 20000-1 Work?
• Myths of ISO/IEC 20000-1
• Benefits of Implementing Service Management
• Advantages of Certification
• Development of ISO/IEC 20000-1
• Main Differences Between 2018 & 2011 Versions
• Comparison of ITIL vs. ISO/IEC 20000
• Benefits of the New ISO/IEC 20000-1:2018

2. ISO/IEC 20000-1:2018 Structure
• Annex L
• Framework of Annex L
• High-Level Structure
• The ISO/IEC 20000-1:2018 Structure is Aligned to the Common Structure for MSS
• HLS: The Same Core Elements
• The Plan-Do-Check-Act (PDCA) Process Model
• ISO/IEC 20000-1 Approach is Based on the Plan-Do-Check-Act (PDCA) Model
• PDCA and ISO/IEC 20000-1:2018 Clause Structure
• ISO/IEC 20000-1:2018 Key Clause Structure (4-10)
• Context of the Organization
• Leadership
• Planning
• Support
• Operation
• Performance Evaluation
• Improvement
• Continuous Improvement of the SMS

3. ISO/IEC 20000-1:2018 Certification
• Becoming ISO/IEC 20000-1:2018 Certified
• ISO/IEC 20000-1:2018 Certification Transition Timeline
• ISO/IEC 20000-1:2018 Certification Process
• Audit Findings
• Keys to Success
• Your Role in ISO/IEC 20000-1 Implementation

4. Handling the Audit Session
• Rights of Auditee
• Rights of Auditor
• How to Handle the Audit Session?
• Auditee's Conduct
• Do's and Don'ts

This presentation also covers the importance of standards in facilitating communication, compliance, innovation, and interoperability. It provides insights into the rights and conduct of both auditors and auditees during audit sessions.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ISO 20K, SLM PowerPoint Slides: ISO/IEC 20000-1:2018 (Service Management System) Awareness PowerPoint (PPTX) Presentation Slide Deck, Operational Excellence Consulting

$69.00

Add to Cart

ABOUT THE AUTHOR

Author: Operational Excellence Consulting

Additional documents from author: 249

Terms of usage (for all documents from this author)

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). Specializing in strategy deployment, customer experience design, and operational excellence, we empower global individuals and organizations to drive transformative growth and innovation. By maximizing ... [read more]

Ask the Author a Question

You must be logged in to contact the author.

Click here to log in Click here register

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Read Customer Testimonials

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I

... [read more]

– Nishi Singh, Strategist and MD at NSP Consultants

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for

... [read more]

– Jim Schoen, Principal at FRC Group

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy

... [read more]

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so

... [read more]

– Omar Hernán Montes Parra, CEO at Quantum SFE

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor

... [read more]

– Michael Duff, Managing Director at Change Strategy (UK)

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group