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Flevy Management Insights Case Study
Sustainable Growth Strategy for Apparel Manufacturing in Eco-Friendly Segment


There are countless scenarios that require Value Based Management. Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Value Based Management to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, best practices, and other tools developed from past client work. Let us analyze the following scenario.

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Consider this scenario: An established apparel manufacturer, specializing in eco-friendly textiles, is facing the challenge of integrating value based management into its operations to remain competitive in a rapidly evolving market.

The organization has experienced a 20% decline in profit margins due to increased raw material costs and changing consumer preferences towards sustainable practices. Additionally, it is contending with a 15% increase in operational costs attributed to outdated manufacturing processes and technology. The primary strategic objective of the organization is to enhance its value proposition by adopting sustainable practices throughout its value chain, thereby increasing its market share and profitability in the eco-friendly apparel segment.



This organization, at the intersection of apparel manufacturing and environmental sustainability, is navigating the complexities of maintaining profitability while meeting the growing consumer demand for eco-friendly products. The underlying issues seem to stem from an over-reliance on traditional manufacturing processes and a slow response to shifting market dynamics towards sustainability.

Strategic Planning Analysis

The apparel manufacturing industry is at a critical juncture, with sustainability becoming a major driver of consumer preferences and, consequently, competitive advantage.

We begin our analysis by examining the primary forces shaping the competitive landscape of the industry:

  • Internal Rivalry: Intense, as brands compete on design, price, and increasingly on sustainability credentials.
  • Supplier Power: Moderate, but increasing as the demand for sustainable raw materials grows.
  • Buyer Power: High, with consumers demanding more sustainable and ethically produced apparel.
  • Threat of New Entrants: Moderate, barriers include brand loyalty and economies of scale, but lower for niche eco-friendly segments.
  • Threat of Substitutes: Low, given the unique value proposition of eco-friendly apparel, though traditional apparel still poses competition.

Emergent trends include a shift towards sustainability, digital transformation in operations, and direct-to-consumer sales models. These trends suggest major changes in industry dynamics:

  • Increasing emphasis on sustainability: Companies must adapt to or lead in sustainable practices to stay relevant.
  • Adoption of advanced manufacturing technologies: Opportunities to improve efficiency and reduce waste.
  • Shift towards direct-to-consumer models: Reducing reliance on traditional retail channels and enhancing brand engagement.

A STEEPLE analysis reveals significant environmental, social, and technological factors influencing the industry. Regulatory pressure for sustainability, changing consumer values towards ethical consumption, and technological advancements in sustainable materials and processes are shaping the future of apparel manufacturing.

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Internal Assessment

The organization possesses strong capabilities in traditional apparel manufacturing, with established brand recognition. However, it faces weaknesses in operational efficiency and sustainability innovation.

SWOT Analysis

Strengths include a well-established brand and extensive manufacturing experience. Opportunities lie in expanding the eco-friendly product line and leveraging technology for sustainable practices. Weaknesses are seen in high operational costs and slow adoption of sustainability. Threats include increasing competition in the eco-friendly segment and volatile raw material prices.

Value Chain Analysis

Examination of the value chain indicates inefficiencies in production and supply chain management. Optimizing these areas through sustainable practices can significantly reduce costs and environmental impact. Strengths in marketing and brand positioning offer leverage in promoting the eco-friendly line.

RBV Analysis

The organization's resources in traditional manufacturing techniques are valuable but not sufficient for competitive advantage in the evolving market. Investments in sustainable materials and processes are necessary to build a distinctive competency in eco-friendly apparel manufacturing.

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Strategic Initiatives

  • Implement Value Based Management across Operations: This initiative aims to align the entire organization's operations with sustainable and eco-friendly practices. The intended impact is to reduce waste and operational costs while enhancing the brand's value proposition as a leader in sustainability. The source of value creation comes from more efficient resource use and improved market positioning, expected to result in higher profitability. This will require investments in training, technology upgrades, and process re-engineering.
  • Digital Transformation for Enhanced Operational Efficiency: Adopting advanced manufacturing technologies to streamline production processes and reduce waste. The intended impact is to achieve operational excellence, contributing to both sustainability goals and cost reduction. The source of value creation lies in the efficiencies gained through technology, expected to enhance competitiveness and profitability. Resource requirements include technology investment and workforce training in new systems.
  • Expansion of Eco-Friendly Product Lines: Developing and marketing new apparel lines made from sustainable materials. This initiative aims to meet growing consumer demand for sustainable products, thereby increasing market share and revenue. The source of value creation stems from tapping into the eco-conscious consumer segment, expected to drive brand loyalty and premium pricing opportunities. This will require investment in product development, sustainable material sourcing, and marketing.

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Value Based Management Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


What you measure is what you get. Senior executives understand that their organization's measurement system strongly affects the behavior of managers and employees.
     – Robert S. Kaplan and David P. Norton (creators of the Balanced Scorecard)

  • Reduction in Operational Costs: Indicates the effectiveness of value based management and digital transformation initiatives in streamlining operations.
  • Market Share Growth in Eco-Friendly Segment: Reflects the success of expanding into new sustainable product lines.
  • Sustainability Index Score: Measures the organization's overall sustainability performance, indicating progress towards eco-friendly manufacturing goals.

These KPIs provide insights into the strategic initiatives' effectiveness in enhancing operational efficiency, market positioning, and sustainability performance. Tracking these metrics will enable the organization to adjust its strategies in real-time, ensuring alignment with its long-term sustainability and profitability goals.

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Value Based Management Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Value Based Management Framework (PPT)
  • Digital Transformation Roadmap (PPT)
  • Eco-Friendly Product Development Plan (PPT)
  • Sustainability Performance Report (PPT)
  • Operational Efficiency Financial Model (Excel)

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Implement Value Based Management across Operations

The organization adopted the Economic Value Added (EVA) framework to guide the implementation of Value Based Management across its operations. EVA is a measure of a company's financial performance based on the residual wealth calculated by deducting cost of capital from its operating profit. This framework was chosen for its ability to provide a clear financial value on organizational decisions, making it particularly useful for aligning operations with sustainable and eco-friendly practices. The focus was on improving operational efficiency while enhancing the company's sustainability credentials.

Following this approach, the organization:

  • Calculated the EVA for each business unit by determining the net operating profit after taxes (NOPAT) and subtracting the capital charge.
  • Identified areas where capital was not generating sufficient returns, particularly in processes that were environmentally unfriendly or inefficient.
  • Redirected investments towards more sustainable practices and technologies that promised a higher EVA, such as renewable energy sources and waste reduction technologies.

Additionally, the Multi-Attribute Utility Theory (MAUT) was employed to evaluate decisions that involved multiple, conflicting objectives. MAUT allowed the organization to systematically evaluate and prioritize operational changes based on their overall utility towards sustainability goals and value creation.

Through the application of MAUT, the team:

  • Identified key attributes that contributed to the organization's sustainability and value creation goals, such as carbon footprint reduction, resource efficiency, and employee engagement in sustainable practices.
  • Developed a scoring system to evaluate operational decisions based on how well they aligned with these attributes.
  • Implemented changes that scored highest in utility, ensuring that operational decisions maximized both financial value and sustainability impact.

The implementation of EVA and MAUT frameworks significantly improved the organization's operational efficiency and sustainability profile. By focusing on initiatives that offered the highest economic value and aligning operational decisions with sustainability goals, the company not only reduced costs but also enhanced its brand value as a leader in eco-friendly apparel manufacturing.

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Digital Transformation for Enhanced Operational Efficiency

To drive the digital transformation initiative, the organization leveraged the Capability Maturity Model Integration (CMMI) framework. CMMI is a process level improvement training and appraisal program that helps organizations streamline their processes and encourage productive, efficient behaviors that decrease risks in software, product, and service development. The framework was instrumental in identifying areas within the organization's operations that were ripe for digital overhaul, ensuring that the transition to more advanced manufacturing technologies was smooth and efficient.

In applying CMMI, the organization:

  • Assessed current process maturity levels across different departments, focusing on manufacturing and supply chain management.
  • Identified specific processes that could benefit from digital technologies, such as automated inventory management and predictive maintenance systems.
  • Developed and implemented a plan to elevate these processes to higher maturity levels through targeted digital interventions, training, and process re-engineering.

The Theory of Constraints (TOC) was another framework that played a crucial role in this strategic initiative. TOC is a management paradigm that views any manageable system as being limited in achieving more of its goals by a very small number of constraints. It was utilized to identify and address the bottlenecks in production and supply chain processes that were hindering operational efficiency.

Utilizing TOC, the team:

  • Conducted a thorough analysis of the production and supply chain processes to identify bottlenecks that could be alleviated through digital technologies.
  • Implemented targeted digital solutions, such as real-time tracking systems and automated scheduling, to address these bottlenecks.
  • Monitored the impact of these interventions on overall operational efficiency, making adjustments as necessary to ensure continuous improvement.

The results of implementing the CMMI and TOC frameworks were transformative. The organization achieved significant improvements in operational efficiency, reducing waste and production time while increasing output quality. These changes not only contributed to the company's sustainability goals but also had a positive impact on its bottom line, demonstrating the value of digital transformation in modern manufacturing.

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Expansion of Eco-Friendly Product Lines

The Kano Model was utilized to guide the expansion of eco-friendly product lines. The Kano Model is a theory for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano. It categorizes customer preferences into five categories: Must-be Quality, One-dimensional Quality, Attractive Quality, Indifferent Quality, and Reverse Quality. This framework was particularly useful for understanding which features of eco-friendly apparel would delight customers and differentiate the brand in a crowded marketplace.

Through the application of the Kano Model, the organization:

  • Conducted customer surveys and focus groups to identify features of eco-friendly apparel that were most important to consumers.
  • Classified these features according to the Kano categories to prioritize product development efforts.
  • Developed new product lines that emphasized Attractive Quality features, such as unique sustainable materials and ethical manufacturing practices, while ensuring Must-be Quality features, like durability and comfort, were maintained.

Conjoint Analysis was another framework employed to refine the product expansion strategy. Conjoint Analysis is a statistical technique used in market research to determine how people value different attributes that make up an individual product or service. This method helped in understanding the trade-offs customers were willing to make between different attributes of eco-friendly apparel.

Implementing Conjoint Analysis, the team:

  • Identified key attributes of eco-friendly apparel, such as price, material origin, and manufacturing process.
  • Used statistical analysis to determine how these attributes influenced customer purchase decisions.
  • Adjusted the product development strategy to focus on attributes that offered the highest value to customers, ensuring the new product lines were aligned with market demand.

The strategic initiative to expand eco-friendly product lines, informed by the Kano Model and Conjoint Analysis, resulted in the successful launch of products that were highly differentiated and met the evolving needs of eco-conscious consumers. This initiative not only contributed to an increase in market share but also reinforced the company's commitment to sustainability, enhancing its reputation in the eco-friendly apparel market.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Operational costs reduced by 15% through the implementation of Value Based Management and digital transformation initiatives.
  • Market share in the eco-friendly segment grew by 10%, driven by the expansion of eco-friendly product lines.
  • Sustainability Index Score improved by 20%, reflecting better overall sustainability performance.
  • Increased brand recognition as a leader in sustainability, attributed to strategic marketing and product differentiation.
  • Production time decreased by 25%, and waste was reduced by 30% due to digital transformation and process optimizations.

The initiative to integrate value-based management into operations has yielded commendable results, notably in operational cost reduction, market share growth, and sustainability performance. The strategic focus on sustainability not only enhanced the brand's value proposition but also positioned it favorably within the competitive eco-friendly apparel market. The successful expansion of eco-friendly product lines, underpinned by consumer insights from the Kano Model and Conjoint Analysis, has been instrumental in capturing market share and meeting consumer demand for sustainable products. However, the results also spotlight areas for improvement, particularly in the pace of adopting new technologies and processes. The initial resistance to change and the learning curve associated with digital transformation underscored the need for more robust change management strategies. Additionally, while market share growth is notable, it suggests there is still untapped potential in the market that could be explored with more aggressive marketing and product innovation strategies.

For the next steps, it is recommended to focus on accelerating the adoption of emerging technologies and sustainable practices across all operations, leveraging lessons learned from the initial digital transformation efforts. Investing in change management and continuous learning will be crucial to minimize resistance and enhance the organization's agility. Expanding the product line to include a wider range of eco-friendly options could further capitalize on market demand. Additionally, exploring partnerships with technology firms and sustainable material suppliers could enhance innovation and sustainability efforts. Finally, intensifying marketing efforts to highlight the brand's sustainability achievements and product offerings will be key to capturing a larger share of the eco-conscious consumer market.

Source: Sustainable Growth Strategy for Apparel Manufacturing in Eco-Friendly Segment, Flevy Management Insights, 2024

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