The Net Promoter Score (NPS) (PowerPoint PPTX Slide Deck)

BENEFITS OF DOCUMENT

1. True loyalty clearly affects profitability. While regular Customers are not always profitable, their choice to stick with a product or service typically reduces a company's Customer acquisition costs.
2. Loyal Customers talk up a company to their friends, family, and colleagues.
3. The tendency of loyal Customers to bring in new Customers at no charge to the company is particularly beneficial as a company grows.

DESCRIPTION

This product (The Net Promoter Score [NPS]) is a 47-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

This presentation covers the Net-Promoter-Score (NPS) and 10 Deployment Best Practices to ensure a successful implementation.

The Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems.

It was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".

Today, the Net Promoter Score has been widely adopted with more than two-thirds of Fortune 1000 companies using the metric.

"After you have downloaded the material, you can change any part of the training material and remove all logos and references to Operational Excellence Consulting. You can share the material with your colleagues and clients, and re-use it as you need. The only restriction is that you cannot publicly re-distribute, sell, rent, or license the material as though it is your own. Thank you."

If you are interested in introducing your organization to the Net Promoter Score approach, you can use and customize this presentation.

Let us know if you need any support in deploying the Net Promoter Score (NPS) in your organization.

The PPT provides practical insights into how the Net Promoter Score is utilized across various industries, including Air Transportation, Retail, Technology, and Telecom. It highlights the direct correlation between customer loyalty and growth rate, emphasizing that enthusiastic customers who refer others are a key driver of competitive advantage. The presentation categorizes customers into Detractors, Passives, and Promoters, detailing their potential impact on your business.

The material also covers the importance of viewing the Net Promoter Score as an operational management tool rather than mere market research. It stresses the need for real-time data collection and the implementation of a service recovery process to win back customers and demonstrate program effectiveness. The document outlines best practices for survey design, customer journey mapping, and the creation of a cross-functional NPS improvement team. This comprehensive approach ensures you can drive meaningful change and enhance customer experience.

Source: Best Practices in Customer Satisfaction, Customer Loyalty, Net Promoter Score PowerPoint Slides: The Net Promoter Score (NPS) PowerPoint (PPTX) Presentation Slide Deck, Operational Excellence Consulting LLC