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The Net Promoter Score (NPS)   47-slide PPT PowerPoint presentation (PPTX)
$34.50

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The Net Promoter Score (NPS) (PowerPoint PPTX)

File Type: 47-slide PPT PowerPoint presentation (PPTX)

#3 in Customer Satisfaction $34.50
Developed by a Senior Executive and Operational Excellence Coach with experience at organizations including NOKIA, MICROVENTION, and MAGELLAN, this presentation covers the Net-Promoter-Score (NPS) and 10 Deployment Best Practices.
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BENEFITS OF DOCUMENT

  1. True loyalty clearly affects profitability. While regular Customers are not always profitable, their choice to stick with a product or service typically reduces a company's Customer acquisition costs.
  2. Loyal Customers talk up a company to their friends, family, and colleagues.
  3. The tendency of loyal Customers to bring in new Customers at no charge to the company is particularly beneficial as a company grows.

DESCRIPTION

This product (The Net Promoter Score [NPS]) is a 47-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

This presentation covers the Net-Promoter-Score (NPS) and 10 Deployment Best Practices to ensure a successful implementation.

The Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems.

It was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".

Today, the Net Promoter Score has been widely adopted with more than two-thirds of Fortune 1000 companies using the metric.

"After you have downloaded the material, you can change any part of the training material and remove all logos and references to Operational Excellence Consulting. You can share the material with your colleagues and clients, and re-use it as you need. The only restriction is that you cannot publicly re-distribute, sell, rent, or license the material as though it is your own. Thank you."

If you are interested in introducing your organization to the Net Promoter Score approach, you can use and customize this presentation.

Let us know if you need any support in deploying the Net Promoter Score (NPS) in your organization.

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Source: Best Practices in Customer Satisfaction, Net Promoter Score, Customer Loyalty PowerPoint Slides: The Net Promoter Score (NPS) PowerPoint (PPTX) Presentation, Operational Excellence Consulting LLC


$34.50
Developed by a Senior Executive and Operational Excellence Coach with experience at organizations including NOKIA, MICROVENTION, and MAGELLAN, this presentation covers the Net-Promoter-Score (NPS) and 10 Deployment Best Practices.
Add to Cart
  

OVERVIEW

File Type: PowerPoint pptx (PPTX)
File Size: 2.4 MB
Number of Slides: 47 (includes cover and all slides)

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ABOUT THE AUTHOR

Author: Operational Excellence Consulting LLC
Additional documents from author: 19

Operational Excellence Consulting (OEC) provides assessments, training solutions, kaizen event facilitation, and implementation support to enable our clients to achieve superior performance through Operational Excellence - Strategy Deployment & Hoshin Planning, Performance Management & Balanced Scorecards, Process Excellence & Lean Six Sigma, and High Performance Work Teams. [read more]

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