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BENEFITS OF DOCUMENT
The Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems.
It was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".
Today, the Net Promoter Score has been widely adopted with more than two thirds of Fortune 1000 companies using the metric.
If you are interested in introducing your organization to the Net Promoter Score approach, you can use and customize this presentation.
Let us know if you need any support in deploying the Net Promoter Score (NPS) in your organization.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Loyalty, Customer Satisfaction, Net Promoter Score PowerPoint Slides: The Net Promoter Score (NPS) PowerPoint (PPTX) Presentation, Operational Excellence Consulting LLC
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING LLC
Operational Excellence Consulting (OEC) provides assessments, training solutions, kaizen event facilitation, and implementation support to enable our clients to achieve superior performance through Operational Excellence - Strategy Deployment & Hoshin Planning, Performance Management & Balanced Scorecards, Process Excellence & Lean Six Sigma, and High Performance Work Teams.
Frank Adler co-founded OEC in 2009 to follow his passion for Operational Excellence and to be able to work with individuals and organizations that share this passion.
He is not only an accomplished and recognized Operational Excellence, Lean Management, and Six Sigma coach, but has also over 20 years of domestic and international executive leadership experience in General Management, multi-site Operations & Supply Chain Management, and Quality & Customer Support Management.
Frank is a certified and experienced Lean Six Sigma Master Black Belt, with a proven track record of implementing these methods, concepts and tools in various organizations and industries.
He holds a Master of Science in Mathematics and Physics from the Freie University of Berlin (Germany) and a Doctor of Philosophy in Applied Mathematics and Industrial Economics from the Helsinki University of Technology (Finland).
Operational Excellence Consulting LLC has published 19 additional documents on Flevy.
|This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS). Learn to eliminate waste. To receive this free download, enter your email address below and click the "Email Me" button.|
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