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Service Blueprint (PowerPoint PPTX)

File Type: 32-slide PowerPoint presentation (PPTX)

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This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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DESCRIPTION

This product (Service Blueprint) is a 32-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Service Blueprints serve as an extremely effective approach to Service Design. They enable organizations to visualize, analyze, and optimize their Customer Experiences systematically.

Service Blueprints provide a holistic view of a service by depicting not only the customer-facing elements, but also the underlying processes, interactions, and touchpoints that make up the entire service ecosystem. Service Blueprint visually depicts key service touchpoints, categorizing them by physical evidence, personnel, or procedures within the process.

Since services lack physical form, persuading decision-makers and top-level management about the necessity for alterations can pose a challenge. Service Blueprints are useful in this regard.

This PowerPoint presentation discusses in detail the 7 implementation steps that are usually followed while developing a Service Blueprint:

1. Differentiate activities, order, and relationships.
2. Determine line of visibility.
3. Identify criteria, variations, instructions, guidelines, services, and stock.
4. Depict extra lines.
5. Provide timeframes and identify responsible individuals.
6. Identify failure points and waiting periods.
7. Manage divergence and complexity.

Examination of the 7 steps involved in the creation of a Service Blueprint in detailyields useful insights. By breaking down complex services into manageable components, Service Blueprints empower teams to collaborate effectively, streamline processes, and enhance Customer Satisfaction. The Service Blueprint diagram can be created at any stage during the Service Design process.

This PowerPoint presentation on Service Blueprint also discusses the includes information on the history and evolution of Service Blueprints, Service Design Strategies (decrease divergence, enhance divergence, reduce complexity, raise complexity), Operational Efficiency, Elements of Service Blueprint, among other topics. This presentation also includes additional slide templates for you to use in your own business presentations.

Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, Customer Satisfaction, Service Design, Customer Service PowerPoint Slides: Service Blueprint PowerPoint (PPTX) Presentation, LearnPPT

$25.00

FlevyPro price: FREE (included in subscription)

This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

Add to Cart

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OVERVIEW

File Type: PowerPoint

(PPTX)

Number of Slides: 32 (includes cover and all slides)

Included in FlevyPro subscription

Included in Customer-centric Design (CCD) Stream subscription

Initial upload date (first version): Sep 17, 2023

ABOUT THE AUTHOR

Author: LearnPPT

Additional documents from author: 83

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients clients that range from Fortune 500 companies to startups to $1B+ private companies. [read more]

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