Service Design and Delivery (PowerPoint PPT)

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Author: PPT Lab TOP AUTHOR [?]

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File Type: 19-slide PowerPoint presentation (PPT)

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DOCUMENT DESCRIPTION

This product (Service Design and Delivery) is a 19-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Service Design is the process of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and its customers. In other words, Service Design is the art of designing great experiences for the customer—thus attaining Customer Delight.

If a service is well-designed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for our organization.

There are 5 principles to great Service Design and Delivery:

1. The customer is always right—assuming the customer is right for us.
2. Don't surprise and delight customers—just delight them.
3. Great service should not require heroic efforts by us—or the customer.
4. Service Design and Delivery must be coherent across all platforms.
5. We're never done—anticipate, create, innovate, iterate, and repeat.

Additional topics discussed in this presentation include the 10 Elements of Customer Delight, Technical Excellence, Customer Experience, and Customer Experience Journey Design.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, Customer Satisfaction, Customer Delight, Service Design PowerPoint Slides: Service Design and Delivery PowerPoint (PPT) Presentation, PPT Lab

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This business document is categorized under: Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Customer Experience Customer Satisfaction Customer Delight Service Design

Number of Slides: 19 (includes cover, transition, & marketing slides)

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): Mar 16, 2017

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