Please register (it's free!) or login to view the document preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

DOCUMENT DESCRIPTION

Service Design is the process of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and its customers. In other words, Service Design is the art of designing great experiences for the customer--thus attaining Customer Delight.

If a service is well-designed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for our organization.

There are 5 principles to great Service Design and Delivery:

1. The customer is always right--assuming the customer is right for us.
2. Don't surprise and delight customers--just delight them.
3. Great service should not require heroic efforts by us--or the customer.
4. Service Design and Delivery must be coherent across all platforms.
5. We're never done--anticipate, create, innovate, iterate, and repeat.

Additional topics discussed in this presentation include the 10 Elements of Customer Delight, Technical Excellence, Customer Experience, and Customer Experience Journey Design.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service Design and Delivery PowerPoint document

ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.

[ What is FlevyPro? ]

This is a FlevyPro document.

Top Flevy Author [?]

Service Design and Delivery

Sold by PPT Lab (this author has 25 documents)

Sorry, this document is currently only available to FlevyPro subscribers.

You can join FlevyPro for only $29/month.

This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Customer Experience, Customer Satisfaction, Customer Delight, Service Design

Number of Slides: 19

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): Mar 16, 2017

FLEVYPRO LIBRARY

Are you a consultant?
FlevyPro is our subscription service for consulting frameworks and business templates.

It is a must-have for any independent consultant or boutique firm. We arm them with the same—if not greater—access to a library of consulting frameworks that global consulting firms have at their disposal. Learn more about our value proposition to consultants here.

RELATED DOCUMENTS FROM THE FLEVYPRO LIBRARY

	Customer-centric Organization: Core Capabilities (Part II) Tag(s): Customer Experience, Customer-centric Organization, Service 4.0		Six Building Blocks of Digital Transformation Tag(s): Digital Strategy, Big Data, Digital Transformation, Analytics, Robotic Process Automation
	Customer Experience Tag(s): Customer Decision Journey, Digital Transformation, Customer Experience		Omnichannel Marketing Tag(s): Customer Experience, Omnichannel Marketing, Customer Journey
	Design Sprint Tag(s): Product Strategy, Service Design, Product Design		CRM and the Customer Experience Tag(s): Customer Experience, Customer Relationship Management
	Design-driven Culture Tag(s): Customer Experience, Corporate Culture, Service Design, Customer Decision Journey		Customer Decision Journey and Social Media Strategy Tag(s): Customer Decision Journey, Social Media, Customer Experience, Customer Journey, Digital Transformation
	Best Practices in Strategic Planning Tag(s): Strategy Development, Strategy Execution, Strategic Planning, Strategic Dialogue		Strategy Map Tag(s): Balanced Scorecard, Strategy Map
	Digital Transformation Strategy (Primer) Tag(s): Digital Strategy, Digital Transformation		Business Model Canvas Tag(s): Business Model, Business Model Canvas, Value Proposition

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY

Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.

RECOMMENDED DOCUMENTS FROM THE FLEVY MARKETPLACE

	Design Thinking Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 240-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]	$69.00 Add to Cart View Details
	Service 4.0: Service Innovation This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 25-slide PowerPoint deck. New digital upstarts are threatening the bottom lines. Even growth prospects and traditional business models are threatened. It is time for incumbents to innovate or be left behind. Surviving the changing service landscape requires [read more]	$20.00 Add to Cart View Details
	Design Thinking Primer This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 28-slide PowerPoint deck. Thomas Edison represents what many of us think of as a golden age of American innovation. It is a time when new ideas transformed every aspect of our lives. Today, the need for transformation is greater than before. A human-centered, [read more]	$20.00 Add to Cart View Details
	Kano Customer Satisfaction Model This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 26-slide PowerPoint deck. The Kano Customer Satisfaction Model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano. This model classifies customer preferences into 4 categories of product [read more]	$20.00 Add to Cart View Details
	Customer Satisfaction Analysis This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 7-slide PowerPoint deck. This primer shows a 4-step process to Customer Satisfaction Analysis. It also includes a few templates and output examples. This framework is part of the [read more]	This document is only available to FlevyPro members. View Details
	Digital Transformation Strategy Listed under: Information Technology Strategy, Marketing, & Sales View more from: LearnPPT Top Flevy Author [?] 118-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]	$89.00 Add to Cart View Details
	Customer Experience Strategy - Template and Guide Listed under: Operations Strategy, Marketing, & Sales View more from: CustCore Consulting 56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]	$65.00 Add to Cart View Details
	Complete Guide to Customer-centric Design (CCD) Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: LearnPPT Top Flevy Author [?] 103-slide PowerPoint deck. In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are increasing and customers become more demanding. They now expect seamless, 24/7, omnichannel Customer [read more]	$69.00 Add to Cart View Details
	Business Model Innovation Listed under: Strategy, Marketing, & Sales View more from: PPT Lab Top Flevy Author [?] 30-slide PowerPoint deck. Innovative business models can reshape industries and drive tremendous growth. However, many organization find business model innovation difficult. The framework outlined in this presentation is based on the HBR article "Reinventing [read more]	$39.00 Add to Cart View Details
	Pricing Strategy Listed under: Strategy, Marketing, & Sales View more from: LearnPPT Top Flevy Author [?] 38-slide PowerPoint deck and supporting Excel workbook. This presentation provides an in-depth discussion on Pricing Strategy. Topics include: Skimming vs. Penetration Consumer Adoption Curve Advantages and Disadvantages Pricing Approach Price Curve Analysis Price Sensitivity [read more]	$49.00 Add to Cart View Details

What project are you working on?

Bain Frameworks? Bain Presentations? Strategy Development? Or something else.

Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.

Keyphrase:
Search in...	Document Title Document Description
Filter by author:
Filetype:	PowerPoint Excel Word PDF
Library:	Marketplace FlevyPro [?]

	You are not logged in. Login here.
	About FlevyPro Pricing & Features Document Library Offers Login

Service Design and Delivery

Receive our Free Primer on Strategy Development & Execution

Get Our FREE Product.