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Service Design and Delivery (PowerPoint PPT)

File Type: 19-slide PowerPoint presentation (PPT)

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DESCRIPTION

This product (Service Design and Delivery) is a 19-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Service Design is the process of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and its customers. In other words, Service Design is the art of designing great experiences for the customer—thus attaining Customer Delight.

If a service is well-designed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for our organization.

There are 5 principles to great Service Design and Delivery:

1. The customer is always right—assuming the customer is right for us.
2. Don't surprise and delight customers—just delight them.
3. Great service should not require heroic efforts by us—or the customer.
4. Service Design and Delivery must be coherent across all platforms.
5. We're never done—anticipate, create, innovate, iterate, and repeat.

Additional topics discussed in this presentation include the 10 Elements of Customer Delight, Technical Excellence, Customer Experience, and Customer Experience Journey Design.

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Source: Best Practices in Customer Experience, Customer Satisfaction, Customer Delight, Service Design PowerPoint Slides: Service Design and Delivery PowerPoint (PPT) Presentation, PPT Lab


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OVERVIEW

File Type: PowerPoint ppt (PPT)
Number of Slides: 19 (includes cover and all slides)

Current version published: Mar 16, 2017


ABOUT THE AUTHOR

Author: PPT Lab
Additional documents from author: 25

PPT Lab is a presentation design firm specializing in business frameworks and PowerPoint templates. Our team is comprised of ex-consultants from McKinsey, E&Y, Bearing Point, and boutique consulting firms. We have worked with hundreds of clients globally, ranging from mid-size manufacturing companies to global Fortune 500 conglomerates. [read more]


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