Want FREE Templates on Organization, Change, & Culture? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.






Marcus Insights
Global Insurance Platform: Streamlining Efficiency and Benchmarking for Business Success


Ask Marcus a Question

Need help finding what you need? Say hello to Marcus.

Based on our proprietary MARC [?] technology, Marcus will search our vast database of management topics and best practice documents to identify the most relevant to your specific, unique business situation. This tool is still in beta. If you have any suggestions or questions, please let us know at support@flevy.com.


Role: Project Manager
Industry: Insurance brokerage


Situation:

We are enhancing a global platform business to improve efficiency and collate data to assist in benchmarking activities to help business colleagues identify industry trend to support clients. The current global platform is developed in an agile manner. Validation workshops were held with countries to identify the gaps and functionalities that are currently missing from the platform. The countries were scored based on which countries are ready to receive the platform and what activities to be carried out.


Question to Marcus:


I need a sample implementation and country roll out plan with a set of global activities to roll out the global platform across countries in a sequencing order.


Based on your specific organizational details captured above, Marcus recommends the following areas for evaluation (in roughly decreasing priority). If you need any further clarification or details on the specific frameworks and concepts described below, please contact us: support@flevy.com.

Change Management

For the insurance brokerage's global platform rollout, understanding and applying Change Management principles is vital. Change management will ensure smooth transition and adoption of the new platform across different countries.

This involves preparing, supporting, and helping individuals, teams, and organizations in making Organizational Change. Given the diverse operational and cultural environments in various countries, tailor change management strategies to fit each country's unique context. This includes addressing concerns, training for new functionalities, and ensuring that all levels of the organization are engaged and supportive of the change. Proper change management will minimize resistance and increase overall acceptance and usage of the new platform, thereby ensuring that the intended efficiency gains and Benchmarking capabilities are realized.

Recommended Best Practices:

Learn more about Change Management Organizational Change Benchmarking

Project Management

Project Management is the backbone of successfully rolling out the global platform. The principles of project management will guide the sequencing, execution, and monitoring of rollout activities across countries.

Utilize project management tools and methodologies, such as Agile for flexibility and adaptiveness, combined with traditional methods for clear structuring and milestones setting. This hybrid approach can accommodate the agile development of the platform while ensuring each country roll-out is executed within scope, time, and budget. Establishing clear lines of communication, roles, and responsibilities, along with regular progress reviews, will be key in navigating the complexities of a global rollout in the insurance brokerage context.

Recommended Best Practices:

Learn more about Project Management Agile

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Supply Chain Resilience

Supply Chain Resilience is crucial, even in a service-oriented sector like insurance brokerage. As the global platform aims to improve efficiency and offer benchmarking data, it's essential to ensure that the underlying IT and data infrastructure is robust and flexible.

This includes having reliable data sources, secure and scalable cloud services, and backup systems to prevent data loss or downtime. Developing strong relationships with technology vendors and service providers will enhance the platform's resilience against Disruptions. Moreover, incorporating redundancy and ensuring that data handling complies with global and local regulations will be key in maintaining operational continuity and trust.

Recommended Best Practices:

Learn more about Supply Chain Disruption Supply Chain Resilience

Digital Transformation

Embracing Digital Transformation is essential for the insurance brokerage firm to stay competitive and meet the evolving needs of its clients. The global platform is a step towards this; however, it's important to continuously seek and integrate innovative technologies that can enhance Data Analysis, Customer Experience, and operational efficiency.

Technologies such as AI for predictive analytics, blockchain for secure and transparent transactions, and IoT for real-time data collection can be explored to add value to the platform. Furthermore, fostering a digital culture within the organization will encourage innovation and agility, critical for adapting to future industry trends.

Recommended Best Practices:

Learn more about Digital Transformation Customer Experience Data Analysis

Stakeholder Management

Effective Stakeholder Management is critical in ensuring the success of the global platform rollout. Identify and engage all key stakeholders—this includes country managers, IT teams, end-users, and clients.

Understand their needs, expectations, and any potential resistance to change. Tailored communication and engagement strategies will help in aligning stakeholders’ interests with the project objectives. Getting buy-in from these stakeholders early on will facilitate smoother implementation, higher adoption rates, and ultimately, the realization of the platform's benefits across the insurance brokerage's global operations.

Recommended Best Practices:

Learn more about Stakeholder Management

Workforce Training

Implementing a comprehensive Workforce Training program is essential to maximize the adoption and effectiveness of the global platform. Training should be customized to the varying levels of tech-savviness and operational roles within the organization.

It should cover not only how to use the new platform but also how to analyze and leverage the data for benchmarking and trend analysis. Incorporating a mix of e-learning, workshops, and hands-on sessions can cater to diverse learning preferences. Ongoing support and refresher training will also help to ensure that the workforce remains proficient and can fully utilize the platform's capabilities.

Recommended Best Practices:

Learn more about Workforce Training

Data & Analytics

Utilizing Data & Analytics will be central to the success of the global platform. The platform must be designed to collect, process, and analyze large volumes of data efficiently and accurately.

This data-driven approach will enable the insurance brokerage to gain insights into industry trends, client preferences, and operational efficiencies. Advanced analytics, Machine Learning algorithms, and data visualization tools should be integrated into the platform to facilitate real-time decision-making and predictive analytics. Ensuring data quality, privacy, and security will also be critical in maintaining trust and compliance.

Recommended Best Practices:

Learn more about Machine Learning Data & Analytics

Risk Management

Integrating Risk Management throughout the platform rollout process will help to identify, assess, and mitigate potential risks associated with such a significant project. This includes technological risks, such as data breaches or system failures, as well as Operational Risks like resistance to change or training inadequacies.

Developing a risk management plan that includes contingency strategies and regular risk assessments will ensure that the project remains on track and can adapt to any unforeseen challenges.

Recommended Best Practices:

Learn more about Risk Management Operational Risk



Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials






Additional Marcus Insights