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  1. Provides a holistic framework based on the TWI Job Relations methodology for training supervisors to evaluate, handle and prevent people problems in the workplace.
  2. Provides a complete training package that includes training slides, JR pocket card and a case study.
  3. Provides credible materials that are closely based on the original training manuals developed by the TWI Service.


The Training Within Industry (TWI) Job Relations (JR) program teaches supervisors how to evaluate and take proper actions to handle and to prevent people problems. This skill in leading helps the supervisor to improve his ability in working with people.

There are basic principles that, when applied day in and day out, will tend to keep relations smooth and prevent problems from arising. By pointing out the ways that problems do arise one can readily see that preventive action can be taken. This applies particularly in anticipating changes that may not be readily accepted and in sensing changes in output, attitudes, and relationships. However, when problems do arise, there is an organized procedure to handle such problems that helps get better results from the action we take. TWI Job Relations teaches supervisors the four steps for effective leadership.

NOTE: This training package includes:
1. TWI Introduction Slides (PowerPoint format)
2. TWI Job Relations Slides (PowerPoint format)
3. Job Relations Problem Solving Sheet (Word Format)
4. Job Relations Case Study (Word format)
5. Job Relations Sample Problem Sheet (Word format)
6. Job Relations Questions for Supervisor (for Trainer Use Only)
7. Printing Guidelines for JR Pocket Card


1. Understand the importance and benefits of Job Relations
2. Define the foundations for good relations
3. Explain how to improve Job Relations based on the 4-Step method for JR
4. Define the approach to get feelings and opinions


1. Understanding Supervisory Responsibility and the Individual
2. Foundations for Good Relations
3. The "Joe Smith" Problem (case study)
4. The Four Step Method for Job Relations
5. The importance of GETTING THE FACTS
6. The importance of WEIGH AND DECIDE
7. The importance of TAKE ACTION
8. The importance of CHECK RESULTS
9. Practice Demonstrations on each of the four steps
10. How to Get Feelings & Opinions
11. How to See Problems Coming
12. Summary and Closing

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Source: TWI Program: Job Relations (JR) Training PowerPoint document

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TWI Program: Job Relations (JR) Training

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This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 6.3 MB

Number of Slides: 70 (includes cover, transition slides)

Related Topic(s): Employee Training Training within Industry

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental ZIP document.

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Initial upload date (first version): Mar 12, 2014
Most recent version published: Feb 18, 2021

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This document is available as part of the following discounted bundle(s):

The Core TWI Training Programs: JI, JM & JR


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131-slide PowerPoint deck and supporting ZIP
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The Complete TWI Programs: JI, JM, JR, JS & PS Training


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131-slide PowerPoint deck and supporting ZIP
79-slide PowerPoint deck and supporting ZIP
77-slide PowerPoint deck and supporting ZIP
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