The Training Within Industry (TWI) Job Relations (JR) program teaches supervisors how to evaluate and take proper actions to handle and to prevent people problems. This skill in leading helps the supervisor to improve his ability in working with people.

There are basic principles that, when applied day in and day out, will tend to keep relations smooth and prevent problems from arising. By pointing out the ways that problems do arise one can readily see that preventive action can be taken. This applies particularly in anticipating changes that may not be readily accepted and in sensing changes in output, attitudes, and relationships. However, when problems do arise, there is an organized procedure to handle such problems that helps get better results from the action we take. TWI Job Relations teaches supervisors the four steps for effective leadership.

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NOTE: This training package includes:
1. TWI Introduction Slides (PowerPoint format)
2. TWI Job Relations Slides (PowerPoint format)
3. Job Relations Problem Solving Sheet (Word Format)
4. Job Relations Case Study (Word format)
5. Job Relations Sample Problem Sheet (Word format)
6. Job Relations Questions for Supervisor (for Trainer Use Only)
7. Printing Guidelines for JR Pocket Card
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LEARNING OBJECTIVES

1. Understand the importance and benefits of Job Relations
2. Define the foundations for good relations
3. Explain how to improve Job Relations based on the 4-Step method for JR
4. Define the approach to get feelings and opinions

CONTENTS

1. Understanding Supervisory Responsibility and the Individual
2. Foundations for Good Relations
3. The "Joe Smith" Problem (case study)
4. The Four Step Method for Job Relations
5. The importance of GETTING THE FACTS
6. The importance of WEIGH AND DECIDE
7. The importance of TAKE ACTION
8. The importance of CHECK RESULTS
9. Practice Demonstrations on each of the four steps
10. How to Get Feelings & Opinions
11. How to See Problems Coming
12. Summary and Closing