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Service Design is the process of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and its customers. In other words, Service Design is the art of designing great experiences for the customer--thus attaining Customer Delight.
Source: Service Design and Delivery PowerPoint document
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Service Design and Delivery
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Number of Slides: 19
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Upload date (first version): Mar 16, 2017
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