RATER Model   29-slide PPT PowerPoint presentation slide deck (PPTX)
$29.00

RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Log in to unlock full preview.
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
RATER Model (29-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Arrow   Click main image to view in full screen.

RATER Model (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 29 Slides FlevyPro Document

$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  


Immediate download
Free lifetime updates

CUSTOMER EXPERIENCE PPT DESCRIPTION

This product (RATER Model) is a 29-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty, and overall business success. This involves collecting customer feedback, analyzing performance metrics, and implementing targeted strategies to enhance Customer Satisfaction and exceed their expectations. Almost all organizations must engage in service provision, whether it be internally or externally.

This PowerPoint presentation provides a detailed synopsis of the RATER model, which is a widely recognized framework used in the field of service quality measurement and evaluation. It helps organizations assess and improve the quality of their service offerings by focusing on 5 key dimensions.

By considering and improving the following 5 dimensions, businesses can enhance their overall service quality and create exceptional Customer Experiences:

1. Reliability – Reliability pertains to the service provider's capability of delivering the service reliably, accurately, and punctually, as per promise.

2. Assurance – This dimension is composed of the knowledge, abilities, and trust-worthiness of staff; and their capacity to use this expertise to kindle trust and confidence in customers.

3. Tangibles – This relates to the material proof of the service that is being delivered. This may comprise offices, equipment, employees, and the communication and marketing materials that are being employed.

4. Empathy – Empathy is concerned with the ability of the staff to relate to the customer and understand their point of view vis-à-vis their needs. This process enables the staff to build a relationship with the customer.

5. Responsiveness – This is the staff's ability to deliver fast, first-rate service to their customers.

Each of these dimensions is discussed further within this presentation. Each dimension represents a specific aspect of service quality that can influence Customer Satisfaction.

This PowerPoint presentation on the RATER Model also includes discussion on the GAP analysis of customer expectation versus experience of a service, as well as the SERVQUAL model. It also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at flevypro@flevy.com.

Source: Best Practices in Customer Experience, Customer Satisfaction, Service Design, Customer Service PowerPoint Slides: RATER Model PowerPoint (PPTX) Presentation Slide Deck, LearnPPT Consulting

CUSTOMER EXPERIENCE PPT SLIDES

Understanding Customer Perception through the RATER Model

Ensuring Consistency: The Pillars of Service Reliability

Enhancing Customer Experience through Tangible Elements

Leveraging the RATER Model for Service Quality Improvement

Evaluating Empathy and Responsiveness in Service Delivery


$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.

ABOUT FLEVYPRO

This document is part of the FlevyPro Library, a curated knowledge base of documents for our FlevyPro subscribers.

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group
 
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World
 
"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting
 
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
 
"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it gives me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience
 
"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so "

– Omar Hernán Montes Parra, CEO at Quantum SFE
 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)
 
"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Customer Experience Customer Satisfaction Customer-centric Organization Service Design Customer Decision Journey Brand Strategy Business Framework PowerPoint Diagrams Cost Reduction Assessment Growth Strategy Organizational Design Shareholder Value Customer Relationship Management Innovation Management Ideation Corporate Culture Customer Loyalty

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.