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  1. Digital Transformation - Imperatives, Transformation Drivers, Guiding Principles, Implementation Approach
  2. Foundations of Digital Transformation (Cloud, Agile, DevOps), BiModal Development, Operating Model, Process Definition, Change Management
  3. Digital User Interaction & User Experience- Guiding principles, Ensuring consistency in UI, differences between UI, UX, Execution Principles,


Set of Elaborated Frameworks, Processes, Methodologies that organizations can apply to become Global Leader in Customer Experience by consolidate brand image across all digital channels
re-design and integrate multiple portals across several lines of business, upgrade Web pages with new look and feel, turn the website 100% responsive, supported by Creating & Simplifying Omni Channel Experience and Personalized customer relationship through enhanced content management strategy, UI and UX for Next Gen sales & service across lines of business.

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Source: How Digital Is Transforming Customer Experience PowerPoint document


How Digital Is Transforming Customer Experience

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File Type: PowerPoint (pptx)

File Size: 3.5 MB

Number of Slides: 29 (includes cover, transition slides)

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Initial upload date (first version): Sep 3, 2017
Most recent version published: Sep 5, 2017

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