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Design Thinking Frameworks Reference Guide (PowerPoint PPTX Slide Deck)
PowerPoint (PPTX) 324 Slides
BENEFITS OF THIS POWERPOINT DOCUMENT
- Provides 36 common design thinking frameworks and methodologies for customer experience improvement and reinvention.
- Serves as a quick reference guide.
- Includes examples and templates.
SERVICE DESIGN PPT DESCRIPTION
This comprehensive presentation covers 36 common Design Thinking frameworks, mindsets and methods for Customer Experience innovation and redesign.
Each design framework in this deck covers the five phases of Design Thinking: Empathize, Define, Ideate, Prototype, and Test.
INCLUDED FRAMEWORKS & METHODOLOGIES
1. Design Thinking
2. Assume a Beginner's Mindset
3. Persona
4. Empathy Map
5. Interviews
6. Extreme Users
7. Point Of View
8. "How Might We" Questions
9. Design Brief
10. Stakeholder Map
11. Customer Journey Map
12. Context Map
13. Opportunity Map
14. Brainstorming
15. SCAMPER
16. Affinity Diagram
17. Ideas Evaluation Matrix
18. Prioritization Map
19. Prototypes
20. Rapid Prototyping
21. Storyboard
22. Storytelling
23. Role Play
24. 2x2 Matrix
25. Ways to Grow Framework
26. Feedback Capture Grid
27. 70-20-10 Rule
28. Kano Model
29. Customer Profile
30. Value Proposition Map
31. Value Proposition Canvas
32. Business Model Canvas
33. The Golden Circle
34. Five Whys Analysis
35. ADKAR Model for Individual Change
36. Kotter's Change Management Model
These frameworks and templates are used in many design firms. With this comprehensive document in your back pocket, you can find a way to address just about any problem or design challenge that can arise in your organization.
The level of detail varies by framework, depending on the nature of the model. Examples and templates are provided.
The guide delves into the principles of design thinking, emphasizing a human-centered, hands-on, and iterative approach. It encourages looking at situations from new perspectives, pushing past obvious solutions, and fostering collaboration. The PPT also breaks down the concepts of need, want, and goal, providing clear definitions and examples to help you understand and prioritize user requirements.
Detailed phases such as Empathize, Define, Ideate, Prototype, and Test are thoroughly explained. Each phase includes practical methods and tools, from empathy maps and personas to brainstorming techniques and prototyping strategies. This guide is designed to equip you with actionable insights and practical frameworks to drive innovation and solve complex problems within your organization.
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Source: Best Practices in Service Design PowerPoint Slides: Design Thinking Frameworks Reference Guide PowerPoint (PPTX) Presentation Slide Deck, Operational Excellence Consulting
ABOUT THE AUTHOR
Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). Specializing in strategy deployment, customer experience design, and operational excellence, we empower global individuals and organizations to drive transformative growth and innovation. By maximizing ... [read more]
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