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This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
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Source: Implementing Service Level Management (SLM) - PPT PowerPoint document
Implementing Service Level Management (SLM) - PPT
It applies to All Industries.
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Number of Slides: 31
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Initial upload date (first version): Dec 20, 2017
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