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ITIL 4 Service Level Management Comprehensive Material (PowerPoint PPTX)

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HIGHLIGHTS

Author: Samir Faraj

Immediate, digital download

File Type: 95-slide PowerPoint presentation (PPTX)

BENEFITS OF DOCUMENT

Learning Service Level Management Concepts and Methodologies
How SLM is Working and how to manage stakeholder needs and requirements
The Interrelationship between SLM and other ITIL4 components

DOCUMENT DESCRIPTION

This product (ITIL 4 Service Level Management Comprehensive Material) is a 95-slide PowerPoint presentation (PPTX), which you can download immediately upon purchase.

ITIL 4 – Service Level Management Comprehensive Material

This document is a 97-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.

Service Level Management (SLM) is one of five components in the ITIL Service Delivery area. It is arguably the most important set of processes within the ITIL framework. SLM processes provide a framework by which services are defined, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to satisfy the agreements, and costs of services are developed.

Executing Service Level Management processes permits IT staff to more accurately and cost effectively provision identified levels of service to the business. The processes ensure business and IT understand their roles and responsibilities and empower the business units.

In the end, business units are justifying to senior management the levels of service needed to support business processes, not IT. And the built-in continuous improvement processes ensure that when business needs change, supporting IT services change with them.

Service Level Management activities include:

Identifying business requirements by working with business units
Establishing the scope of services, timeliness, hours of operation, recovery aspects, and service performance
Translating business requirements into IT requirements
Developing and maintaining a service catalog, including costs for different tiers of service performance
Performing gap analysis between business requirements and available services.
Determining the costs related to services such that service goals satisfy business needs at a price the business can afford
Drafting, negotiating, and refining SLAs with the business units, ensuring business requirements are met and agreement from all parties involved
Implementing SLAs
Measuring SLA performance, reporting results, and adjusting as necessary

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Management PowerPoint Slides: ITIL 4 Service Level Management Comprehensive Material PowerPoint (PPTX) Presentation, Samir Faraj

ABOUT THE AUTHOR: SAMIR FARAJ

Founder of The Innovation Company - Istanbul - Turkey

I am an ITIL4 Expert, TOGAF, COBIT, CLOUD COMUTING PRINCE2, SCRUM MASTER, ISO9001, ISO27001 Certified, with 19 Years of professional hands-on experience in implementing ITIL, provided many assessments and consultations to public and private sectors. [read more]

Samir Faraj has published 18 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Information Technology Governance, Risk, & Compliance

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 3 MB

Number of Slides: 95 (includes cover, transition, & marketing slides)

Related Topic(s): Service Management

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Feb 12, 2021
Most recent version published: Nov 8, 2021

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