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Service Delivery Management   70-slide PPT PowerPoint presentation (PPTX)
$49.99

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Service Delivery Management (PowerPoint PPTX)

File Type: 70-slide PPT PowerPoint presentation (PPTX)

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BENEFITS OF DOCUMENT

  1. Provides a framework for service delivery management
  2. Provides an overview of the soft skills a service delivery manager needs
  3. Provides a guideline on a service delivery process design

DESCRIPTION

This product (Service Delivery Management) is a 70-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Outline
•  Introduction
•  Who is the Customer?
•  What is a Service?
•  The Service Lifecycle
•  History of Service Delivery Management (where did it come from?)
•  Goals and Objectives of SDM
•  The role of the Service Delivery Manager
•  Key Responsibilities (core) and other
•  Service Quality
•  Value Chains and Value Networks
•  The Customers perspective
•  Policies and Procedures
•  Governance (The importance of compliance)
•  What processes are involved in the SDM role
•  Service Level Management
•  SLAs and OLAs
•  Business Relationship Management
•  Incident Management
•  Problem Management
•  Change Management
•  Other process interfaces
•  Sales and Account Management
•  Supplier Management and Subcontractors
•  Financial Management
•  Skills and Competencies (the required skillset)
•  Customer Service Management
•  Sponsoring and managing meetings
•  Achieving SLA targets
•  Performance Management
•  Communication
•  Monitoring
•  Service Reporting
•  Negotiation
•  Positional and Principled negotiation
•  Influencing skills
•  Contracts and Agreements
•  Techniques and Methods
•  Opportunities, Challenges and Risks
•  Continual Service Improvement
•  Continual Professional Development

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Source: Best Practices in Service Management PowerPoint Slides: Service Delivery Management PowerPoint (PPTX) Presentation, Tarek Darwish, Sr. Consultant & Trainer


$49.99

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OVERVIEW

File Type: PowerPoint pptx (PPTX)
File Size: 7.4 MB
Number of Slides: 70 (includes cover and all slides)


ABOUT THE AUTHOR

Author: Tarek Darwish, Sr. Consultant & Trainer
Additional documents from author: 6

Tarek Darwish, M. Sc, PMP-ATP®, PMI-SP®, SFC, P6.
Senior Management Consultant & Trainer

Mr. [read more]

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