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Service Level Management (SLM) - Process & Implementation   45-slide PPT PowerPoint presentation (PPTX)
$35.00

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Service Level Management (SLM) - Process & Implementation (PowerPoint PPTX)

File Type: 45-slide PPT PowerPoint presentation (PPTX)
Secondary File: PDF (PDF)

Top 1,000 Best Practice $35.00

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BENEFITS OF DOCUMENT

  1. SLM process according to ITSM best practice
  2. Implementation guide for SLM process
  3. Awareness and Implementation Workshop for SLM process

DESCRIPTION

This product (Service Level Management [SLM] - Process & Implementation) is a 45-slide PPT PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

Service Level Management Process is essential ITSM Process.

Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Service Level Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.

This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

Document contains suggested content for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

Document also contains sample implementation guide with steps:
1. Appoint Service Level Manager
2. Assemble Project Team
3. Create Service Catalog (Service Brochure)
4. Develop Operational Level Agreement
5. Develop Underpinning Contracts
6. Develop Service Level Agreement
7. Develop Reporting
8. Develop SLM process for review, audit and modify



This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Management PowerPoint Slides: Service Level Management (SLM) - Process & Implementation PowerPoint (PPTX) Presentation, Ivana Nissen


$35.00

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OVERVIEW

File Type: PowerPoint pptx (PPTX)
Secondary File: PDF pdf (PDF)
File Size: 1.3 MB
Number of Slides: 45 (includes cover and all slides)


ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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