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BENEFITS OF DOCUMENT
IT Access Management Process is a part of ITSM Service Operation.
This Document contains detailed description of the IT Access Management Process, including:
• Key definitions
• Purpose and Objectives
• Value to business
• Basic Concepts
• Process Workflow – step by step
• Process Inputs / Outputs/ Interfaces
• Information Management
• Critical success factors (CSF)
• Key Performance Indicators (KPIs)
IT Access Management Process is a part of ITSM Service Operation.
This document contains detailed description of the IT Access Management Process.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Service Management, ITSM, Access Management PowerPoint Slides: Access Management Process (ITSM, IT Service Management) PowerPoint (PPTX) Presentation, Ivana Nissen
ABOUT THE AUTHOR: IVANA NISSEN
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.
ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 - today)
Service Desk Institute auditor (2004 - today)
Service Desk Institute consultant (2004 - today)
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)
Ivana Nissen has published 26 additional documents on Flevy.
This business document is categorized under the function(s): Information Technology ITSM
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 653 KB
Number of Slides: 19 (includes cover, transition, & marketing slides)
Related Topic(s): Service Management ITSM Access Management
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): Mar 26, 2018
Most recent version published: Mar 26, 2018
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IT Service Operation - 5 Processes
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