Service Level Agreement (SLA) - Expanded Definition   10-page Word document
$20.00

Service Level Agreement (SLA) - Expanded Definition (10-page Word document) Preview Image
Service Level Agreement (SLA) - Expanded Definition (10-page Word document) Preview Image
Service Level Agreement (SLA) - Expanded Definition (10-page Word document) Preview Image
Service Level Agreement (SLA) - Expanded Definition (10-page Word document) Preview Image
Flevy is the marketplace for business best practices.
Service Level Agreement (SLA) - Expanded Definition (10-page Word document) Preview Image
Service Level Agreement (SLA) - Expanded Definition (10-page Word document) Preview Image
Service Level Agreement (SLA) - Expanded Definition (10-page Word document) Preview Image
Service Level Agreement (SLA) - Expanded Definition (10-page Word document) Preview Image
Arrow   Click main image to view in full screen.

Service Level Agreement (SLA) - Expanded Definition (Word DOCX)

Word (DOCX) 10 Pages

$20.00
Explore the essentials of Service Level Agreements (SLAs) in this expert guide by a seasoned consultant. Enhance service delivery, manage expectations, and drive accountability.
Add to Cart
  


Immediate download
Fully editable Word
Free lifetime updates

DESCRIPTION

This product (Service Level Agreement [SLA] - Expanded Definition) is a 10-page Word document, which you can download immediately upon purchase.

If you want to better manage your customers' expectations, a service level agreement (SLA) may be worth considering. An SLA is a negotiated agreement designed to create a common understanding about services, priorities and responsibilities.

Although an SLA is an excellent expectations-managing mechanism, it's important to manage your own expectations of what it can realistically accomplish. Unfortunately, some people view an SLA as a complaint-stifling mechanism or a quick fix to a troubled relationship; however, using it for such purposes creates more problems than it solves. Instead, think of an SLA as:

1. A communications tool. The value of an agreement is not just in the final product; the very process of establishing an SLA helps to open up communications.

2. A conflict-prevention tool. An agreement helps to avoid or alleviate disputes by providing a shared understanding of needs and priorities. And if conflicts do occur, they tend to be resolved more readily and with less gnashing of teeth.

3. A living document. This is one of its most important benefits. The agreement isn't a dead-end document consigned to the Forget Forever file. On a predetermined frequency, the parties to the SLA review the agreement to assess service adequacy and negotiate adjustments.

4. An objective basis for gauging service effectiveness. An SLA ensures that both parties use the same criteria to evaluate service quality.

This article is primarily aimed at customers and provides some best practices and simple tips for drafting effective SLAs.

Understanding the intricacies of service level agreements is crucial for any organization aiming to enhance service delivery. This Word document delves deeper into the elements that make up a robust SLA, offering insights that go beyond basic definitions. It outlines key performance indicators, response times, and escalation procedures, ensuring that both parties have a clear roadmap for service expectations. By leveraging this comprehensive guide, executives can foster stronger partnerships and drive accountability, ultimately leading to improved operational efficiency and customer satisfaction.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Management Word: Service Level Agreement (SLA) - Expanded Definition Word (DOCX) Document, Charles M. Intrieri Consulting


$20.00
Explore the essentials of Service Level Agreements (SLAs) in this expert guide by a seasoned consultant. Enhance service delivery, manage expectations, and drive accountability.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 14

Independent consultant of over 25 years. Expertise include:

OPERATIONAL EXCELLENCE
•  Planning - Strategic to Tactical
•  Leadership, Coaching & Mentoring
•  Budgeting & Reporting
•  Risk Management, Compliance & Audit
•  Process Improvement

SUPPLY CHAIN & LOGISTICS
•  Warehouse, Distribution & Fulfillment ... [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)
 
"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it gives me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience
 
"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates
 
"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500
 
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
 
"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting
 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)
 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd


Your Recently Viewed Documents

Customers Also Bought These Documents

Document Bundle
$109.00 Bundle of 10 Documents
Document Bundle
$59.00 Bundle of 4 Documents


Customers Also Like These Documents

Related Management Topics


Service Management ITSM ITIL Corporate Culture Social Media Strategy Business Plan Example Consulting Training Marketing Plan Development Lean Management Lean Culture Marketing Automation Leadership Market Research Manufacturing Construction Business Capability Model Change Management Service Transformation Demand Planning Incident Management Information Technology Problem Management

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more.