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BENEFITS OF DOCUMENT
DESCRIPTION
This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map – a visual representation of the experience that customers have with your organisation, product or service.
The step-by-step guide includes a comprehensive outline and templates for use in developing your journey map(s) as well as detailed tips and details on each component in the journey map.
As an added bonus, the Guide comes with a set of Templates which you can utilise to set you down the path of creating your Journey Maps quickly and easily.
Utilising Customer Journey Maps is a great way to understand the experiences of your customer, design experiences which they value, and deliver outcomes customers truly want. Utilised properly, these Journey Maps will drive significant business success will into the future.
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Source: Best Practices in Customer Decision Journey PowerPoint Slides: Customer Journey Mapping - Guide & Templates PowerPoint (PPTX) Presentation, CustCore Consulting
OVERVIEW
CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience. [read more]
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This document is available as part of the following discounted bundle(s):
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Customer Experience Assessment, Strategy and Implementation
This bundle contains 4 total documents. See all the documents to the right.
Customer Decision Journey Customer Experience Digital Transformation ISO 9001 Diversity Problem Solving Service Design Corporate Culture Mobile Strategy Customer Care Robotic Process Automation Big Data Customer-centric Organization Objectives and Key Results Psychology Human Resources Benchmarking Lean Game Creativity Workshops Kaizen Employee Management Performance Management Goal Setting Quality Management & Assurance Onboarding Social Media Strategy
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Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc. |