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DESCRIPTION
Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer experiences is a key differentiator in the market.
This cultural self-assessment framework which comes with an explanatory powerpoint document along with the tool itself and an associated analysis spreadsheet will help any company to identify how customer focused they truly are, and the gaps that need to be worked on.
Using this framework, you will be able to assess your organisational culture along more than 10 dimensions to truly identify the customer-focused culture you aspire to in your company, your current culture and how to get where you are aiming to be.
Getting your culture right can be the key to unlocking significant organisational value, empowering your team members and truly delivering experiences that your customers value. This tool will allow you to target different aspects of your culture and identify where imporvements will drive the most value.
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Source: Best Practices in Customer Experience, Customer-centric Organization, Customer-centric Culture PowerPoint Slides: Customer Centric Culture Self Assessment Framework PowerPoint (PPTX) Presentation, CustCore Consulting
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ABOUT THE AUTHOR
CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience. [read more]
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This document is available as part of the following discounted bundle(s):
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Customer Experience Assessment, Strategy and Implementation
This bundle contains 4 total documents. See the additional documents to the right.
Customer Experience Customer-centric Organization Customer Decision Journey Business Framework PowerPoint Diagrams Growth Strategy Customer-centric Culture Creativity Service Design Innovation Management Sales Breakout Strategy Digital Transformation Porter's Five Forces Mobile Strategy Cyber Security Business Transformation Ideation
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