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BENEFITS OF DOCUMENT
Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer experiences is a key differentiator in the market.
This cultural self-assessment framework which comes with an explanatory powerpoint document along with the tool itself and an associated analysis spreadsheet will help any company to identify how customer focused they truly are, and the gaps that need to be worked on.
Using this framework, you will be able to assess your organisational culture along more than 10 dimensions to truly identify the customer-focused culture you aspire to in your company, your current culture and how to get where you are aiming to be.
Getting your culture right can be the key to unlocking significant organisational value, empowering your team members and truly delivering experiences that your customers value. This tool will allow you to target different aspects of your culture and identify where imporvements will drive the most value.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Experience, Customer-centric Organization, Customer-centric Culture PowerPoint Slides: Customer Centric Culture Self Assessment Framework PowerPoint (PPTX) Presentation, CustCore Consulting
ABOUT THE AUTHOR: CUSTCORE CONSULTING
CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience.
Whilst each project is different, our clients can typically expect results which show
• Vastly Increased customer satisfaction and advocacy
• Growth in new sales and customer retention
• Significant improvements to the bottom line
• Increased productivity and streamlined operations
CustCore Consulting has published 3 additional documents on Flevy.
This business document is categorized under the function(s): Organization, Change, & HR Strategy, Marketing, & Sales
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 996.6 KB
Number of Slides: 21 (includes cover, transition, & marketing slides)
Related Topic(s): Customer Experience Customer-centric Organization Customer-centric Culture
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental ZIP document.
Terms of usage (for all documents from CustCore Consulting)
Initial upload date (first version): Mar 13, 2017
Most recent version published: Mar 13, 2017
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Customer Experience Assessment, Strategy and Implementation
This bundle contains 3 additional documents.
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