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  1. Identify how customer centric you are as a company
  2. Analyse your company culture to identify gaps in its company focus
  3. Prioritise areas for improvement in company culture


Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer experiences is a key differentiator in the market.

This cultural self-assessment framework which comes with an explanatory powerpoint document along with the tool itself and an associated analysis spreadsheet will help any company to identify how customer focused they truly are, and the gaps that need to be worked on.

Using this framework, you will be able to assess your organisational culture along more than 10 dimensions to truly identify the customer-focused culture you aspire to in your company, your current culture and how to get where you are aiming to be.

Getting your culture right can be the key to unlocking significant organisational value, empowering your team members and truly delivering experiences that your customers value. This tool will allow you to target different aspects of your culture and identify where imporvements will drive the most value.

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Source: Customer Centric Culture Self Assessment Framework PowerPoint document

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Customer Centric Culture Self Assessment Framework

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Did you know? This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket .

This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 996.6 KB

Number of Slides: 21 (includes cover, transition slides)

Related Topic(s): Customer Experience Customer-centric Organization Customer-centric Culture

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Initial upload date (first version): Mar 13, 2017
Most recent version published: Mar 13, 2017

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This document is available as part of the following discounted bundle(s):

Customer Experience Assessment, Strategy and Implementation


This bundle contains 3 additional documents.

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56-slide PowerPoint deck
30-slide PowerPoint deck and supporting Excel workbook
67-slide PowerPoint deck and supporting PowerPoint deck



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