Check out our FREE Resources page – Download complimentary business frameworks, PowerPoint templates, whitepapers, and more.

Customer Journey Mapping Poster   3-page PDF document
$20.00

Customer Journey Mapping Poster (3-page PDF document) Preview Image Customer Journey Mapping Poster (3-page PDF document) Preview Image Customer Journey Mapping Poster (3-page PDF document) Preview Image
Arrow   Unlock all preview images:   Login Register

Customer Journey Mapping Poster (PDF)

File Type: 3-page PDF document
Secondary File: PowerPoint (PPTX)

$20.00
Designed by a seasoned CX Consultant with global experience at industry giants like Microsoft and IBM, this poster is your key to mastering Customer Journey Mapping for superior customer experiences and enhanced satisfaction.
Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Supplemental PPTX document also included.
Trusted by over 10,000+ organizations.

BENEFITS OF DOCUMENT

  1. Provides a summary of the process for creating a customer experience journey map.
  2. Serves as a supplementary tool for your Customer Journey Mapping workshop.
  3. Print the poster in A3/A4 size right out from your office copier machine.

DESCRIPTION

This product (Customer Journey Mapping Poster) is a 3-page PDF document with a supplemental PowerPoint document, which you can download immediately upon purchase.

Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product or service.

The Customer Journey Mapping Poster provides guidelines for creating a journey map. The poster illustrates the key steps for creating an example current state map for an online shopping experience.

The poster is available in two distinct themes: a vibrant color scheme and a professional monochrome version. In both formats, the poster comes in a convenient PDF as well as an editable PPTX format, enabling effortless printing on A3/A4-sized paper from standard office copier machines. This versatile resource can be prominently displayed on employee workstations or distributed alongside your training materials.

The Customer Journey Mapping Poster supplements the Customer Journey Mapping training presentation materials. It serves as a takeaway and summary of your customer experience presentation.

The Customer Journey Mapping Poster describes the seven steps for creating a journey map. They include:

Step 1: Persona – Identify the customer embarking on the journey.

Step 2: Stages – Organize the journey into major stages.

Step 3: Goals – Define the customer's goals and expectations.

Step 4: Actions – Define what the customer is doing, including the interaction points.

Step 5: Thoughts & Feelings – Include the customer's thoughts and feelings in the different stages of the journey to empathize with them.

Step 6: Metrics – Map quantitative data (e.g. satisfaction rating) onto the journey to show the relationship to the qualitative information.

Step 7: Opportunities – Identify opportunities for improvement and innovation, or that require more research to create a future state journey.

Quotations from Dale Carnegie and Steve Jobs related to customer experience are included.

The poster includes insights from industry leaders, reinforcing the importance of customer-centric strategies. It is designed by Operational Excellence Consulting, a firm renowned for enhancing business performance and effectiveness.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Decision Journey PDF: Customer Journey Mapping Poster PDF (PDF) Document, Operational Excellence Consulting


$20.00
Designed by a seasoned CX Consultant with global experience at industry giants like Microsoft and IBM, this poster is your key to mastering Customer Journey Mapping for superior customer experiences and enhanced satisfaction.
Add to Cart
  

OVERVIEW

File Type: PDF pdf (PDF)
Secondary File: PowerPoint pptx (PPTX)
File Size: 377.7 KB
Number of Pages: 3

Terms of usage (for all documents from Operational Excellence Consulting)

ABOUT THE AUTHOR

Additional documents from author: 227

Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). With over three decades of expertise in strategy deployment, customer experience design, and operational excellence, our mission is clear: empowering global individuals and organizations through Design Thinking and Lean Methodologies. [read more]

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Customer Decision Journey Customer Experience Digital Transformation Governance Sales ChatGPT Social Media Strategy Service Design Corporate Culture Mobile Strategy Customer Care Customer-centric Organization Robotic Process Automation Big Data Artificial Intelligence Sales Force Target Operating Model Business Transformation Lead Generation Current State Assessment Organizational Design Maturity Model Master Data Management Data Governance Cost Reduction Assessment IT Governance Project Management CEO Growth Strategy

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.