Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

A complete system for the management of complaints.
Offers innovative features such as a completion bar showing visually progress on each complaint.
Shows an actual example of complaints in action ? making it easy for you to develop your own bespoke complaints system.

DOCUMENT DESCRIPTION

This is an incredibly simple and intuitive Complaints System that helps you track and manage customer complaints. Based on an actual example, you can easily follow the template and automate your complaint tracking process completely. It gives you a complete dashboard visually showing: what each complaint is about; what stage the complaint has reached; who it has been allocated to; dates for resolution; what the resolution is and what is the percentage completion.

All you need to do is enter some key information on the complaint and the intuitive tracker does the rest, meaning you have sight of your complete complaints picture in one place. Its presentation is also stunning including a completion bar which provides a highly impressive visual demonstration on the extent to which each completion has been moved forward.

You can also personalise the Complaints System and Tracker by adding project details and your logo (if relevant). This is simply a brilliant, innovative, and highly intuitive professional tracking system for the complete management of any complaints you might encounter.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Complaints System and Tracker: Actual Example and Template Excel document

Complaints System and Tracker: Actual Example and Template

Sold by Navigate Change Consulting (this author has 36 documents)

$25.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s):

Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: Excel (xlsx)

File Size: 56.4 KB

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Sep 25, 2021
Most recent version published: Sep 27, 2021

Ask the Author a Question

Must be logged in Click here to log in

This document is available as part of the following discounted bundle(s):

Complaints: Policy, Process & Tracker Examples/ Templates

$38.00

This bundle contains 1 additional documents.

View Full Details

Complaints Policy and Step-by-Step Process Example/Template

15-page Word document

$28.00

Author:

CUSTOMER TESTIMONIALS

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy usually has just what I need to make my point.

It is well worth the money to purchase these presentations. Sure, I have the knowledge and information to make my point. It is another thing to create a presentation that captures what I want to say. Flevy has saved me countless hours of preparation time that is much better spent with implementation that will actually save money for my clients."

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead."

– Roderick Cameron, Founding Partner at SGFE Ltd

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact that it is not at all just a repository of documents/resources but, in the way that David and his team manage the firm, it is like dealing with consultants always ready to assist, advise and direct you to what you really need, and they always get it right.

I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.

Aside from the great and professional service that Flevy's team provide, their wide variety of material is of utmost great quality, professionally put together and most current.

Well done Flevy, keep up the great work and I look forward to continue working with you in the future and to recommend you to a variety of colleagues around the world."

– Roberto Pelliccia, Senior Executive in International Hospitality

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Manager at Technology Transformation Advisory

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.

I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings. "

– Nishi Singh, Strategist and MD at NSP Consultants

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Sustainability Management 103-slide PowerPoint deck $79.00 Author: Operational Excellence Consulting Sustainability	Design Thinking - Introduction (PPT) 80-slide PowerPoint deck $55.00 Author: Ivana Nissen Service Design	Healthcare Business Capability Model 1-page PDF document $30.00 Author: R Bradley Consulting Healthcare	M&A Process Letter - Phase I and Phase II 5-page Word document and supporting Word $29.00 Author: Corporate Finance 101 M&A (Mergers & Acquisitions)
Organization Design Toolkit 102-slide PowerPoint deck and supporting Excel workbook $79.00 Author: Corporate Finance 101 Organizational Design	Insurance Company Business Capability Model 1-page PDF document $30.00 Author: R Bradley Consulting Business Capability Model Insurance	ITIL 4 Foundation Training Materials 286-slide PowerPoint deck $29.00 Author: Samir Faraj ITIL	Digital Transformation Strategy 118-slide PowerPoint deck $89.00 Author: LearnPPT Digital Transformation Customer Experience Business Transformation
Design Thinking 249-slide PowerPoint deck $89.00 Author: Operational Excellence Consulting Innovation Management Customer Experience Ideation	How to Build a Target Operating Model (TOM) 35-slide PowerPoint deck $49.00 Author: R Bradley Consulting Target Operating Model	Advanced Financial Model - 1- to 10-Year Business Plan Excel workbook $109.00 Author: GL Consulting Integrated Financial Model	Complete Guide to Business Strategy Design 51-slide PowerPoint deck $99.00 Author: STRATICX Strategy Development Consulting Frameworks