This is a partial preview of the document. Login to FlevyPro for the full preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

DOCUMENT DESCRIPTION

Our company must create exceptional Customer Experiences that set us apart from our competitors.

The starting point of every Customer Experience is to know what our customers want. Delivering what our customers want must now be substantially supported by how we deliver what our customers wants.

Essentially, our company must first learn the fundamentals of customer interaction. Knowing the steps necessary to redesign our business in a more customer-centric fashion keeps us ahead of the race.

Focusing on individual customer touchpoints has ceased to be a competitive edge. Customer Experience of today has moved from individual customer touchpoints to a more holistic approach spanning the entire Customer Journey.

Reaching an ideal Customer Experience requires a journey of three progressive steps.

1. Observe: Understand the Interaction through the Customer’s Eyes.
2. Shape: Redesign the Business from the Customer Back.
3. Perform: Align the Organization to Deliver Against Tangible Outcomes.

Each step is backed up by building blocks that lay the foundation of directing our company towards an effective customer-centric organization.

This deck also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Experience Primer PowerPoint document

ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.

[ What is FlevyPro? ]

This is a FlevyPro document.

Top Flevy Author [?]

Customer Experience Primer

Sold by LearnPPT (this author has 75 documents)

$18.95

ALL FEES INCLUDED

Add to Cart

Did you know? For $1.00 more, you can download this document PLUS 4 more FlevyPro documents. That's only $3.99 per document. Click here for details.

This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Customer Experience, Customer Journey

Number of Slides: 23

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): May 9, 2018

Report

FLEVYPRO LIBRARY

Are you a consultant?
FlevyPro is our subscription service for consulting frameworks and business templates.

It is a must-have for any independent consultant or boutique firm. We arm them with the same—if not greater—access to a library of consulting frameworks that global consulting firms have at their disposal. Learn more about our value proposition to consultants here.

RELATED DOCUMENTS FROM THE FLEVYPRO LIBRARY

	Six Building Blocks of Digital Transformation Tag(s): Digital Strategy, Customer Experience, Robotic Process Automation, Digital Transformation, Customer Decision Journey		Customer Experience Tag(s): Digital Transformation, Customer Decision Journey, Customer Experience
	CRM and the Customer Experience Tag(s): Customer Experience, Customer Relationship Management		Omnichannel Marketing Tag(s): Omnichannel Marketing, Customer Experience, Customer Journey
	Customer Decision Journey and Social Media Strategy Tag(s): Customer Decision Journey, Social Media, Digital Transformation, Customer Experience, Customer Journey		Design-driven Culture Tag(s): Service Design, Customer Experience, Customer Decision Journey, Corporate Culture
	Service Design and Delivery Tag(s): Customer Experience, Customer Delight, Service Design, Customer Satisfaction		Mobile Customer Journey and Experience Design Tag(s): Customer Journey, Digital Transformation, Mobile Strategy, Customer Experience, Customer Decision Journey
	Best Practices in Strategic Planning Tag(s): Strategic Dialogue, Strategic Planning, Strategy Execution, Strategy Development		Digital Transformation Strategy (Primer) Tag(s): Digital Strategy, Digital Transformation
	Strategy Map Tag(s): Balanced Scorecard, Strategy Map		Business Model Canvas Tag(s): Business Model Canvas, Business Model, Value Proposition

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY

Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.

RECOMMENDED DOCUMENTS FROM THE FLEVY MARKETPLACE

	Digital Transformation Strategy Listed under: Information Technology Strategy, Marketing, & Sales View more from: LearnPPT Top Flevy Author [?] 118-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]	$89.00 Add to Cart View Details
	Customer Experience Strategy - Template and Guide Listed under: Operations Strategy, Marketing, & Sales View more from: CustCore Consulting 56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]	$65.00 Add to Cart View Details
	Design Thinking Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 240-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]	$69.00 Add to Cart View Details
	Customer Journey Mapping - Guide & Templates Listed under: Operations Strategy, Marketing, & Sales View more from: CustCore Consulting 45-slide PowerPoint deck and supporting PowerPoint deck. This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customer's have with your organisation, product or service. The step-by-step [read more]	$59.00 Add to Cart View Details
	Customer Value Driven Strategic Approach Listed under: Operations Strategy, Marketing, & Sales View more from: bemola 38-page PDF document. This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing and potential clients and how we can change our business model in order to enhance customer [read more]	$44.90 Add to Cart View Details
	Customer Loyalty Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: Documents & Files Top Flevy Author [?] 89-slide PowerPoint deck. Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even more customers. However, that focus is not how you build customer loyalty. You build loyalty by: - [read more]	$99.99 Add to Cart View Details
	More and Better Customers - Action Plan Persona (Avatar) Listed under: Strategy, Marketing, & Sales View more from: Tooliers 32-page PDF document. Define and reach your business's ideal customers and convert them without spending more on marketing. A "Buyer Persona" (or "Persona") is a fictional representation of your ideal customer based on real data [read more]	$97.00 Add to Cart View Details
	Six Building Blocks of a Customer-Centric Organization This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 32-slide PowerPoint deck. More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this without incurring debilitating costs from added process and organizational complexity, the organization [read more]	$18.95 Add to Cart View Details
	Customer Experience Blueprint Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: av2me 9-page Word document. This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the world to shape world-class customer experience strategies. This document will give you all the [read more]	$49.00 Add to Cart View Details
	Human-centered Design (HCD) This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 18-slide PowerPoint deck. Human-centered design (HCD) is a management framework that takes into account the human perspective in all steps of the problem-solving process. When applied to business, HCD means to reshape the entire organization and its capabilities [read more]	$18.95 Add to Cart View Details

What project are you working on?

Bain Presentations? Problem Solving? Change Management? Or something else.

Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.

HAVE A LOOK BELOW. DO ANY OF THESE 4 QUESTIONS APPLY TO YOU?

Do You Want to Get Lean?

We've assembled 40 Lean Six Sigma guides: Lean Management, Six Sigma, Strategy Planning, Process, and Change Management.

Waste Too Much Time on PowerPoint?

Get our FREE PowerPoint Plugin (Flevy Tools) for creating common business diagrams, from Gantt Charts to Harvey Balls.

Do You Run a Consulting Firm?

Learn how to level the playing field with global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture.

Need Help with PowerPoint or Excel?

Have our highly trained staff create the exact documents you need. We offer PowerPoint and Excel document creation services.

Have you found the documents you need?

Tell us what documents you're looking for and let us do the digging.

About Flevy
Business Toolkits
FlevyPro (Subscription Service)
Document Services
Partner Program
Advertising
FAQ / Terms / Privacy Policy

flevyblog (Business Magazine)

CONNECT WITH US!

SHARE THIS PAGE WITH OTHERS!

FUNCTIONS
Strategy, Marketing, & Sales
Operations
Corporate Finance
Information Technology
Organization, Change, & HR
Corporate Communications
Health & Safety
Governance, Risk, & Compliance
Outsourcing
PowerPoint Templates

INDUSTRIES
Aerospace & Defense
Automotive & Manufacturing
Energy, Materials, & Chemicals
Finance: Venture Capital
Finance: Private Equity
Finance: Investment Banking
Finance: Finance (Other)
Food & Agriculture
Healthcare & Life Sciences
High Tech

Media & Entertainment
Non-profit
Public Sector
PS: Management Consulting
PS: IT Consulting
PS: Professional Services (Other)
Retail, Consumer Products, & Distribution
Telecommunications
Transportation, Travel, & Logistics

TOPICAL PAGES
Blue Ocean Strategy
Consulting Frameworks
Flevy Tools (PowerPoint Plugin)
Lean Management
Lean Six Sigma Training Guides
Operational Excellence
Small Business Owner

Keyphrase:
Search in...	Document Title Document Description
Filter by author:
Filetype:	PowerPoint Excel Word PDF
Library:	Marketplace FlevyPro [?]

	You are not logged in. Login here.
	About FlevyPro Pricing & Features Document Library Offers Login

Customer Experience Primer

Receive our Free Primer on Strategy Development & Execution

Get Our FREE Product.