Want FREE Templates on Digital Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

Customer Experience Primer (23-slide PowerPoint presentation (PPT)) Preview Image Customer Experience Primer (23-slide PowerPoint presentation (PPT)) Preview Image Customer Experience Primer (23-slide PowerPoint presentation (PPT)) Preview Image Customer Experience Primer (23-slide PowerPoint presentation (PPT)) Preview Image Customer Experience Primer (23-slide PowerPoint presentation (PPT)) Preview Image Log in to unlock full preview.
Arrow   The above is a limited preview. Register or login to unlock all 24 preview images.

Customer Experience Primer (PowerPoint PPT)

File Type: 23-slide PowerPoint presentation (PPT)

$25.00
FlevyPro price: FREE (included in subscription)


Add to Cart

  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Completely editable & customizable PPT document.
Trusted by over 10,000+ organizations.

DESCRIPTION

This product (Customer Experience Primer) is a 23-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Our company must create exceptional Customer Experiences that set us apart from our competitors.

The starting point of every Customer Experience is to know what our customers want. Delivering what our customers want must now be substantially supported by how we deliver what our customers wants.

Essentially, our company must first learn the fundamentals of customer interaction. Knowing the steps necessary to redesign our business in a more customer-centric fashion keeps us ahead of the race.

Focusing on individual customer touchpoints has ceased to be a competitive edge. Customer Experience of today has moved from individual customer touchpoints to a more holistic approach spanning the entire Customer Journey.

Reaching an ideal Customer Experience requires a journey of three progressive steps.

1. Observe: Understand the Interaction through the Customer’s Eyes.
2. Shape: Redesign the Business from the Customer Back.
3. Perform: Align the Organization to Deliver Against Tangible Outcomes.

Each step is backed up by building blocks that lay the foundation of directing our company towards an effective customer-centric organization.

This deck also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, Customer Journey PowerPoint Slides: Customer Experience Primer PowerPoint (PPT) Presentation, LearnPPT


$25.00
FlevyPro price: FREE (included in subscription)


Add to Cart

  


Did you know? This a FlevyPro document. Learn more about FlevyPro here.

For $14.00 more, you can download this document PLUS 2 more FlevyPro documents. That's only $13 per document. Click here for details.

OVERVIEW

File Type: PowerPoint ppt (PPT)
Number of Slides: 23 (includes cover and all slides)

Initial upload date (first version): May 9, 2018


ABOUT THE AUTHOR

Author: LearnPPT

Additional documents from author: 83

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements. [read more]


ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.


Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials




Customers Also Bought These Documents

22-slide PowerPoint deck
$25.00
Author: LearnPPT

Excel workbook
$20.00
23-slide PowerPoint deck
$25.00
Author: LearnPPT

21-slide PowerPoint deck
$25.00
Author: LearnPPT

Recommendations We Have for You

143-slide PowerPoint deck
$79.00
35-slide PowerPoint deck
$25.00
Author: PPT Lab

32-slide PowerPoint deck
$25.00
Author: PPT Lab

22-slide PowerPoint deck
$25.00
Author: LearnPPT

Related Management Topics


Customer Decision Journey Customer Experience Customer-centric Organization Consulting Sales Problem Solving Digital Transformation Robotic Process Automation Big Data Customer Care

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more.