This is a partial preview of the document. Login to FlevyPro for the full preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

DOCUMENT DESCRIPTION

Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience of buying and using the product, we are seeing many cases where customers prioritize the buying experience to the performance of the product itself.
To truly prioritize and deliver excellence in Customer Experience, our organization needs to adopt a Design-driven Culture. In this presentation, we discuss the 4 core elements to a Design-driven Culture:

1. True Customer Understanding
2. Empathy in Organization
3. Streamlined Design Process
4. Acting Quickly

Additional topics discussed include Competitive Advantage, Customer Decision Journey, Braided Design Model, Four Wall Approach, Minimum Viable Product, and others.

This deck also includes templates for your own business presentation.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Design-driven Culture PowerPoint document

ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.

[ What is FlevyPro? ]

This is a FlevyPro document.

Top Flevy Author [?]

Design-driven Culture

Sold by PPT Lab (this author has 25 documents)

$18.95

ALL FEES INCLUDED

Add to Cart

Did you know? For $1.00 more, you can download this document PLUS 4 more FlevyPro documents. That's only $3.99 per document. Click here for details.

This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Customer Experience, Customer Decision Journey, Corporate Culture, Service Design

Number of Slides: 24

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): May 1, 2017

Report

RELATED & RECOMMENDED DOCUMENTS

	CRM and the Customer Experience FlevyPro This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the final phase of the Customer Analysis [read more]		Employee Engagement Culture FlevyPro Improving Employee Engagement is a priority in most Talent and HR Strategies. This presentation provides a 5-step approach to building a culture of Employee Engagement. This [read more]
	Six Building Blocks of Digital Transformation FlevyPro Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of coordination among people, process, and [read more]		Customer Decision Journey and Social Media Strategy FlevyPro The Customer Decision Journey is a framework developed by McKinsey & Co. The management consulting firm developed this framework based on research of the purchase decisions of [read more]
	Cultural Intelligence FlevyPro Cultural Intelligence (CQ) is a model that ability to cope with national, corporate, and vocational cultures. It was developed by Christopher Earley and Elaine Mosakowski, based [read more]		Service Design and Delivery FlevyPro Service Design is the process of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the [read more]
	Digital Transformation Strategy (Primer) FlevyPro Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Digital [read more]		Strategy Map FlevyPro A Strategy Map is a diagram that conveys the primary strategic goals being pursued by an organization. It is a strategic part of the Balanced Scorecard (BSC) framework to [read more]
	Corporate Strategy and Management Models This presentation is a collection PowerPoint diagrams and templates used to convey 30 different business strategy and management models. Please note that are diagrams and charts [read more]		McKinsey 7-S Strategy Model The McKinsey 7-S Strategy Model is a business framework used to evaluate organizational effectiveness and alignment. It identifies 7 internal, interrelated organizational [read more]

View the FlevyPro Document Library

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.