Please register (it's free!) or login to view the document preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

DOCUMENT DESCRIPTION

Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience of buying and using the product, we are seeing many cases where customers prioritize the buying experience to the performance of the product itself.

To truly prioritize and deliver excellence in Customer Experience, our organization needs to adopt a Design-driven Culture. In this presentation, we discuss the 4 core elements to a Design-driven Culture:

1. True Customer Understanding
2. Empathy in Organization
3. Streamlined Design Process
4. Acting Quickly

Additional topics discussed include Competitive Advantage, Customer Decision Journey, Braided Design Model, Four Wall Approach, Minimum Viable Product, and others.

This deck also includes templates for your own business presentation.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Design-driven Culture PowerPoint document

ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.

[ What is FlevyPro? ]

This is a FlevyPro document.

Top Flevy Author [?]

Design-driven Culture

Sold by PPT Lab (this author has 25 documents)

Sorry, this document is currently only available to FlevyPro subscribers.
You can join FlevyPro for only $29/month.

Or, you can subscribe to the Customer-centric Design (CCD) Stream, our curated collection of Customer-centric Design (CCD) frameworks.

This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Customer Experience, Customer Decision Journey, Corporate Culture, Service Design

Number of Slides: 24

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): May 1, 2017

FLEVYPRO LIBRARY

Are you a consultant?
FlevyPro is our subscription service for consulting frameworks and business templates.

It is a must-have for any independent consultant or boutique firm. We arm them with the same—if not greater—access to a library of consulting frameworks that global consulting firms have at their disposal. Learn more about our value proposition to consultants here.

RELATED DOCUMENTS FROM THE FLEVYPRO LIBRARY

	Six Building Blocks of Digital Transformation Tag(s): Digital Strategy, Analytics, Robotic Process Automation, Digital Transformation, Big Data		Employee Engagement Culture Tag(s): Corporate Culture, Employee Engagement, Aon Hewitt, Talent Strategy, HR Strategy
	Six Building Blocks of a Customer-Centric Organization Tag(s): Customer Decision Journey, Customer Lifecycle, Operating Model, Customer-centric Organization		Customer Experience Tag(s): Customer Experience, Digital Transformation, Customer Decision Journey
	Closing the Strategy-to-Performance Gap Tag(s): Strategy-to-Performance Gap, Strategy Execution, Strategic Planning, Strategy Development, Corporate Culture		Purpose-driven Organization Transformation Tag(s): Corporate Culture, Purpose, Business Transformation
	Omnichannel Marketing Tag(s): Omnichannel Marketing, Customer Journey, Customer Experience		Design Sprint Tag(s): Product Strategy, Service Design, Product Design
	Best Practices in Strategic Planning Tag(s): Strategic Dialogue, Strategic Planning, Strategy Execution, Strategy Development		Strategy Map Tag(s): Balanced Scorecard, Strategy Map
	Digital Transformation Strategy (Primer) Tag(s): Digital Strategy, Digital Transformation		Business Model Canvas Tag(s): Value Proposition, Business Model, Business Model Canvas

CUSTOMER TESTIMONIALS

"Your business framework guides help us add structure and clarity to what we're doing and I'm sure improve the output. They also save us a lot of time. Just in opportunity cost of our staff alone, these documents have paid for themselves many times over."

– VP of Marketing at a Multinational Corporation

"Flevy has been proven to be an invaluable resource for our firm. We have used many of the documents in our client engagements as have found the content to be very thorough and professionally put together. Good to know a resource like this exists."

– Partner at a Management Consulting Firm

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

VIEW BY

Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.

RECOMMENDED DOCUMENTS FROM THE FLEVY MARKETPLACE

	Design Thinking Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 240-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]	$69.00 Add to Cart View Details
	Customer Experience Strategy - Template and Guide Listed under: Operations Strategy, Marketing, & Sales View more from: CustCore Consulting 56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]	$65.00 Add to Cart View Details
	Digital Transformation Strategy Listed under: Information Technology Strategy, Marketing, & Sales View more from: LearnPPT Top Flevy Author [?] 118-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]	$89.00 Add to Cart View Details
	Customer Journey Mapping - Guide & Templates Listed under: Operations Strategy, Marketing, & Sales View more from: CustCore Consulting 45-slide PowerPoint deck and supporting PowerPoint deck. This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customer's have with your organisation, product or service. The step-by-step [read more]	$59.00 Add to Cart View Details
	Customer Journey Mapping (CJM) Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 126-slide PowerPoint deck. Customer Journey Mapping (CJM) is the process of capturing and communicating complex interactions in order to illuminate the complete experience a person may have with a product or service. Every customer is on an experience [read more]	$69.00 Add to Cart View Details
	Organization Culture Assessment Questionnaire Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: Documents & Files Top Flevy Author [?] 8-page Word document. Each organization has its own culture -- the beliefs and norms of behavior that guide individual actions and decisions. These define what is expected from the members of the organization in order to "fit in." By completing this [read more]	$29.99 Add to Cart View Details
	Customer Value Driven Strategic Approach Listed under: Operations Strategy, Marketing, & Sales View more from: bemola 38-page PDF document. This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing and potential clients and how we can change our business model in order to enhance customer [read more]	$44.90 Add to Cart View Details
	Complete Guide to Customer-centric Design (CCD) Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: LearnPPT Top Flevy Author [?] 103-slide PowerPoint deck. In the Digital Age, the number of ways to reach and service our customers is proliferating. Likewise, customers' expectations are increasing and customers become more demanding. They now expect seamless, 24/7, omnichannel Customer [read more]	$69.00 Add to Cart View Details
	Customer Centric Culture Self Assessment Framework Listed under: Organization, Change, & HR Strategy, Marketing, & Sales View more from: CustCore Consulting 21-slide PowerPoint deck and supporting ZIP. Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer experiences is a key differentiator in the market. This cultural self-assessment framework which comes [read more]	$49.00 Add to Cart View Details
	Developing a Lean Culture Listed under: Operations Organization, Change, & HR View more from: Vishnu Rayapeddi Top Flevy Author [?] 46-slide PowerPoint deck and supporting ZIP. This presentation has 46 slides and consists of: * What is culture and definitions * What is organisational culture? * How to develop OC * Leaders & Leadership * Great leaders strategies * Developing a culture statement * Employee [read more]	$39.00 Add to Cart View Details