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Design-driven Culture (PowerPoint PPT)

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Author: PPT Lab TOP AUTHOR [?]

Immediate, digital download

File Type: 24-slide PowerPoint presentation (PPT)

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Part of Customer-centric Design (CCD) Stream

DOCUMENT DESCRIPTION

This product (Design-driven Culture) is a 24-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience of buying and using the product, we are seeing many cases where customers prioritize the buying experience to the performance of the product itself.

To truly prioritize and deliver excellence in Customer Experience, our organization needs to adopt a Design-driven Culture. In this presentation, we discuss the 4 core elements to a Design-driven Culture:

1. True Customer Understanding
2. Empathy in Organization
3. Streamlined Design Process
4. Acting Quickly

Additional topics discussed include Competitive Advantage, Customer Decision Journey, Braided Design Model, Four Wall Approach, Minimum Viable Product, and others.

This deck also includes templates for your own business presentation.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, Customer Decision Journey, Corporate Culture, Service Design PowerPoint Slides: Design-driven Culture PowerPoint (PPT) Presentation, PPT Lab

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This business document is categorized under: Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Customer Experience Customer Decision Journey Corporate Culture Service Design

Number of Slides: 24 (includes cover, transition, & marketing slides)

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Upload date (first version): May 1, 2017

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