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BENEFITS OF DOCUMENT
This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map – a visual representation of the experience that customers have with your organisation, product or service.
The step-by-step guide includes a comprehensive outline and templates for use in developing your journey map(s) as well as detailed tips and details on each component in the journey map.
As an added bonus, the Guide comes with a set of Templates which you can utilise to set you down the path of creating your Journey Maps quickly and easily.
Utilising Customer Journey Maps is a great way to understand the experiences of your customer, design experiences which they value, and deliver outcomes customers truly want. Utilised properly, these Journey Maps will drive significant business success will into the future.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Decision Journey PowerPoint Slides: Customer Journey Mapping - Guide & Templates PowerPoint (PPTX) Presentation, CustCore Consulting
ABOUT THE AUTHOR: CUSTCORE CONSULTING
CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience.
Whilst each project is different, our clients can typically expect results which show
• Vastly Increased customer satisfaction and advocacy
• Growth in new sales and customer retention
• Significant improvements to the bottom line
• Increased productivity and streamlined operations
CustCore Consulting has published 3 additional documents on Flevy.
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Customer Experience Assessment, Strategy and Implementation
This bundle contains 3 additional documents.
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