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BUNDLE DESCRIPTION

It is much easier to keep existing customers than to win new ones. Thus, creating customers who are sticky, wont leave you, and in fact will recommend you to others is the goal of all businesses.

With this bundle of documents you will be able to develop a deep understanding of the experiences you are delivering to your customers, and map out and design great experiences that your customers truly value and talk about.

These documents will help you assess your customer experience maturity, define your customer experience strategy, develop customer journey maps to define the experiences your customer receive, and assess the customer centricity of your company.

The bundle includes the following documents
• Customer Experience Strategy - Template & Guide
• Customer Journey Mapping - Guide & Templates
• Customer Centric Culture Self Assessment Framework

Using the documents in this bundle, you will be well on the way to driving success for both yourselves and your customers.

THERE ARE 4 DOCUMENTS ARE IN THIS BUNDLE:

	Customer Experience Strategy - Template and Guide Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience... [read more] View Details Individual Price: $65.00
	Customer Experience Maturity Assessment Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time. However, delivering these great experiences doesnt... [read more] View Details Individual Price: $49.00
	Customer Journey Mapping - Guide & Templates This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customers have... [read more] View Details Individual Price: $59.00
	Customer Centric Culture Self Assessment Framework Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer experiences is a key differentiator in the... [read more] View Details Individual Price: $49.00

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Customer Experience Assessment, Strategy and Implementation

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Did you know? This author is teaching a Flevy Executive Learning (FEL)

program called The Customer Experience Rocket

This business document is categorized under the function(s):

Operations Strategy, Marketing, & Sales

It applies to All Industries

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Initial upload date (first version): Jan 22, 2018

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