THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.

Customer Experience Assessment, Strategy and Implementation (Document Bundle)

Name: Customer Experience Assessment, Strategy and Implementation Document Bundle
Brand: CustCore Consulting
Price: 80.0 USD
Availability: InStock
Rating: 4.9 (44 reviews)

$80.00

Add to Cart

Immediate download

Editable with PDF editor

Free lifetime updates

Trusted by over 10,000+ clients

DESCRIPTION

This product (Customer Experience Assessment, Strategy and Implementation) is a Document Bundle, which you can download immediately upon purchase.

It is much easier to keep existing customers than to win new ones. Creating customers who are sticky, wont leave you, and in fact will recommend you to others is the goal of all businesses.

With this bundle of documents you will be able to develop a deep understanding of the experiences you are delivering to your customers, and map out and design great experiences that your customers truly value and talk about.

These documents will help you assess your customer experience maturity, define your customer experience strategy, develop customer journey maps to define the experiences your customer receive, and assess the customer centricity of your company.

The bundle includes the following documents
• Customer Experience Strategy – Template & Guide
• Customer Experience Maturity Assessment
• Customer Journey Mapping – Guide & Templates
• Customer Centric Culture Self Assessment Framework

Using the documents in this bundle, you will be well on the way to driving success for both yourselves and your customers.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 4 PRODUCTS IN THIS BUNDLE:

	Customer Experience Strategy - Template and Guide Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience... [read more] Add to Cart View Details Individual Price: $45.00
	Customer Experience Maturity Assessment Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time. However, delivering these great experiences doesnt... [read more] Add to Cart View Details Individual Price: $35.00
	Customer Journey Mapping - Guide & Templates This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customers have... [read more] Add to Cart View Details Individual Price: $40.00
	Customer Centric Culture Self Assessment Framework Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer experiences is a key differentiator in the... [read more] Add to Cart View Details Individual Price: $35.00

$80.00

Add to Cart

ABOUT THE AUTHOR

Author: CustCore Consulting

Additional documents from author: 4

Terms of usage (for all documents from this author)

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience.

Whilst each project is different, our clients can typically expect results which show

• Vastly Increased customer satisfaction and advocacy
• Growth in new sales and customer ... [read more]

Ask the Author a Question

Must be logged in

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Read Customer Testimonials

"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me

... [read more]

– Bill Branson, Founder at Strategic Business Architects

"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact

... [read more]

– Roberto Pelliccia, Senior Executive in International Hospitality

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory

"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for

... [read more]

– Jim Schoen, Principal at FRC Group

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so

... [read more]

– Omar Hernán Montes Parra, CEO at Quantum SFE