Flevy Management Insights Case Study
Operational Efficiency for Leather Manufacturer in B2B Niche with Total Productive Maintenance
     Joseph Robinson    |    Lean Manufacturing


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Lean Manufacturing to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A mid-size leather manufacturer faced a 20% decline in productivity due to outdated processes and equipment, struggling with internal inefficiencies and external competition. By implementing Total Productive Maintenance and lean manufacturing principles, the company achieved a 15% improvement in productivity and significantly reduced costs, highlighting the importance of Operational Excellence and continuous improvement in overcoming operational challenges.

Reading time: 11 minutes

Consider this scenario: A mid-size leather manufacturer specializing in B2B markets is facing 20% productivity decline due to outdated processes and equipment.

The organization struggles with internal inefficiencies, high maintenance costs, and external pressure from low-cost competitors. The primary strategic objective is to enhance operational efficiency through the adoption of TPM and lean manufacturing principles.



This leather manufacturer specializes in B2B markets and faces significant operational challenges. The organization is grappling with outdated processes and equipment, leading to a 20% decline in productivity. Additionally, it encounters high maintenance costs and intense competition from low-cost producers. To address these issues, the organization aims to implement Total Productive Maintenance (TPM) and lean manufacturing principles to enhance operational efficiency.

Competitive Landscape

The leather manufacturing industry is highly competitive, with numerous players vying for market share.

We begin our analysis by examining the primary forces driving the industry:

  • Internal Rivalry: Competition is intense, with many manufacturers offering similar products and vying for the same customers.
  • Supplier Power: Suppliers have moderate power, as raw materials are available from multiple sources, but quality and price can vary.
  • Buyer Power: Buyers have significant power due to the availability of alternative suppliers and the commoditization of leather products.
  • Threat of New Entrants: The threat is moderate, with barriers to entry including capital investment and industry expertise.
  • Threat of Substitutes: High, as synthetic alternatives and other materials can replace leather in many applications.

Emergent trends in the industry include a shift towards sustainable and eco-friendly materials, increased automation, and digitalization of manufacturing processes.

  • Sustainability: This presents an opportunity to differentiate through eco-friendly products but risks higher production costs.
  • Automation: Offers potential for cost reduction and efficiency gains but requires significant upfront investment and reskilling.
  • Digitalization: Enhances supply chain transparency and customer engagement but poses cybersecurity risks.

STEER analysis reveals that social trends towards sustainability, technological advancements in production, and regulatory pressures for environmental compliance are significant external factors. Economic fluctuations and environmental concerns also impact the industry.

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Internal Assessment

The organization has strong industry expertise and a dedicated workforce but struggles with outdated processes and high maintenance costs.

MOST Analysis

The organization's mission is to provide high-quality leather products to B2B customers. Objectives include reducing operational costs and improving product quality. Strategies involve implementing TPM and lean manufacturing. Tactics include upgrading equipment and reskilling employees.

VRIO Analysis

The organization's valuable resources include skilled labor and strong supplier relationships. However, its outdated equipment and processes are not rare and easily imitated by competitors. The organization needs to focus on upgrading its capabilities to achieve sustained competitive advantage.

Organizational Structure Analysis

The current hierarchical structure hampers quick decision-making and innovation. A more decentralized approach could empower teams, improve responsiveness, and foster a culture of continuous improvement. Aligning organizational design with strategic goals will be crucial for successful implementation.

Strategic Initiatives

The leadership team formulated strategic initiatives based on the comprehensive understanding gained from the previous industry analysis and internal capability assessment, outlining specific, actionable steps that align with the strategic plan's objectives over a 3-5 year horizon.

  • Implement Total Productive Maintenance (TPM): This initiative focuses on reducing downtime and increasing equipment efficiency. The goal is to enhance operational performance and reduce maintenance costs. Value creation stems from improved productivity and lower operating expenses. This will require investment in training, new maintenance protocols, and monitoring systems.
  • Lean Manufacturing Adoption: Streamline processes to eliminate waste and improve efficiency. The goal is to increase throughput and reduce lead times. Value creation comes from cost savings and enhanced customer satisfaction. This initiative will require process reengineering, lean training, and continuous improvement efforts.
  • Equipment Modernization: Upgrade machinery to improve production efficiency and product quality. The goal is to reduce defects and increase output. Value creation arises from higher-quality products and operational efficiency. This will necessitate significant CapEx for new equipment and training for operators.

Lean Manufacturing Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Measurement is the first step that leads to control and eventually to improvement.
     – H. James Harrington

  • Overall Equipment Effectiveness (OEE): Measures the efficiency and effectiveness of equipment utilization.
  • First Pass Yield (FPY): Tracks the percentage of products manufactured correctly the first time without rework.
  • Lead Time: Measures the time taken from order to delivery, indicating process efficiency.
  • Maintenance Costs: Tracks the total costs associated with equipment maintenance, reflecting the impact of TPM.

These KPIs provide insights into operational efficiency, product quality, and cost management. Monitoring these metrics will help identify areas for improvement and track the success of strategic initiatives.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

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Stakeholder Management

Success of the strategic initiatives hinges on the involvement and support of both internal and external stakeholders, including frontline staff, equipment suppliers, and maintenance teams.

  • Employees: Responsible for implementing TPM and lean manufacturing practices.
  • Maintenance Teams: Critical for executing TPM and ensuring equipment reliability.
  • Equipment Suppliers: Provide upgraded machinery and necessary training.
  • Management: Oversee strategic initiatives and ensure alignment with organizational goals.
  • Customers: Beneficiaries of improved product quality and shorter lead times.
Stakeholder GroupsRACI
Employees
Maintenance Teams
Equipment Suppliers
Management
Customers

We've only identified the primary stakeholder groups above. There are also participants and groups involved for various activities in each of the strategic initiatives.

Learn more about Stakeholder Management Change Management Focus Interviewing Workshops Supplier Management

Lean Manufacturing Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Lean Manufacturing. These resources below were developed by management consulting firms and Lean Manufacturing subject matter experts.

Lean Manufacturing Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Operational Efficiency Strategy Report (PPT)
  • TPM Implementation Roadmap (PPT)
  • Lean Manufacturing Process Guidelines (PPT)
  • Equipment Modernization Financial Model (Excel)
  • Maintenance Cost Reduction Plan (Excel)

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Implement Total Productive Maintenance (TPM)

The implementation team leveraged several established business frameworks to help with the analysis and implementation of this initiative, including the Six Sigma and McKinsey 7S Frameworks. Six Sigma is a data-driven methodology that aims to improve quality by identifying and removing the causes of defects and minimizing variability in manufacturing processes. It was particularly useful in this context because it provided a structured approach to process improvement, aligning well with the goals of TPM. The team followed this process:

  • Define the scope of TPM and identify critical equipment and processes that impact productivity.
  • Measure current performance levels and collect data on equipment downtime, maintenance costs, and defect rates.
  • Analyze data to identify root causes of inefficiencies and prioritize areas for improvement.
  • Improve processes by implementing targeted maintenance schedules, training programs, and standard operating procedures.
  • Control improvements by establishing monitoring systems and continuous feedback loops to ensure sustainability.

The McKinsey 7S Framework was also deployed to ensure alignment across the organization. This framework considers seven interdependent factors—strategy, structure, systems, shared values, style, staff, and skills—to ensure holistic alignment. The team followed this process:

  • Assess the current state of all seven factors and identify misalignments.
  • Develop a plan to align strategy, structure, and systems with TPM objectives.
  • Foster shared values that emphasize the importance of maintenance and continuous improvement.
  • Train staff and develop skills necessary for effective TPM implementation.
  • Adjust management style to support a culture of proactive maintenance and problem-solving.

As a result of implementing these frameworks, the organization saw a significant reduction in equipment downtime and maintenance costs, leading to a 15% improvement in overall productivity. Employee engagement in maintenance activities also increased, fostering a culture of continuous improvement.

Lean Manufacturing Adoption

The implementation team leveraged several established business frameworks to help with the analysis and implementation of this initiative, including the Value Stream Mapping (VSM) and Kaizen. Value Stream Mapping is a lean-management method for analyzing the current state and designing a future state for the series of events that take a product from its beginning through to the customer. It was particularly useful in this context because it provided a visual representation of the entire process flow, highlighting areas of waste and inefficiency. The team followed this process:

  • Map the current state of the production process, identifying each step and its associated time and resources.
  • Identify value-added and non-value-added activities, focusing on areas where waste can be eliminated.
  • Design the future state map with streamlined processes and reduced waste.
  • Implement changes according to the future state map, ensuring all stakeholders are aligned and trained.
  • Continuously monitor the process to ensure the new state is maintained and improved upon.

Kaizen, a Japanese term meaning "change for better," was also deployed to foster a culture of continuous improvement. This framework emphasizes small, incremental changes rather than large-scale transformations. The team followed this process:

  • Encourage all employees to identify areas for improvement in their daily work.
  • Implement small changes quickly and measure their impact on efficiency and quality.
  • Hold regular Kaizen events to focus on specific problem areas and develop solutions collaboratively.
  • Document and standardize successful improvements to ensure they are sustained.
  • Recognize and reward employee contributions to continuous improvement.

As a result of implementing these frameworks, the organization achieved a 20% reduction in lead times and a 10% increase in throughput. Employee involvement in process improvement initiatives also increased, driving a culture of continuous improvement and operational excellence.

Equipment Modernization

The implementation team leveraged several established business frameworks to help with the analysis and implementation of this initiative, including the Total Cost of Ownership (TCO) and the Technology Roadmap. Total Cost of Ownership is a financial estimate intended to help buyers and owners determine the direct and indirect costs of a product or system. It was particularly useful in this context because it provided a comprehensive view of the costs associated with new equipment, including purchase price, maintenance, and operational costs. The team followed this process:

  • Identify all potential costs associated with new equipment, including initial purchase, installation, training, and ongoing maintenance.
  • Compare TCO of new equipment with existing equipment to determine cost-effectiveness.
  • Prioritize equipment upgrades based on TCO analysis and potential return on investment.
  • Develop a phased implementation plan to spread costs and minimize disruption.
  • Monitor actual costs and benefits to ensure alignment with TCO estimates.

The Technology Roadmap was also deployed to align equipment modernization with long-term strategic goals. This framework provides a structured plan that outlines the steps needed to achieve specific technology-related objectives. The team followed this process:

  • Identify key technological advancements relevant to leather manufacturing.
  • Develop a timeline for adopting new technologies, considering factors such as budget, resources, and market trends.
  • Align technology adoption with business objectives, ensuring each investment supports strategic goals.
  • Engage stakeholders to ensure buy-in and support for the technology roadmap.
  • Continuously review and update the roadmap to reflect changes in technology and market conditions.

As a result of implementing these frameworks, the organization saw a 25% improvement in product quality and a 30% increase in production efficiency. The modernization of equipment also led to lower maintenance costs and reduced downtime, contributing to overall operational excellence.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Reduced equipment downtime by 20% through the implementation of Total Productive Maintenance (TPM).
  • Achieved a 15% improvement in overall productivity following TPM and lean manufacturing adoption.
  • Lowered maintenance costs by 18% due to new maintenance protocols and upgraded monitoring systems.
  • Increased throughput by 10% and reduced lead times by 20% through lean manufacturing practices.
  • Enhanced product quality by 25% and production efficiency by 30% with equipment modernization.
  • Boosted employee engagement in continuous improvement activities, fostering a proactive maintenance culture.

The overall results of the initiative indicate significant improvements in operational efficiency and productivity. The reduction in equipment downtime and maintenance costs, coupled with increased throughput and shorter lead times, demonstrate the effectiveness of TPM and lean manufacturing principles. The modernization of equipment further contributed to enhanced product quality and production efficiency. However, the initiative faced challenges, such as the high upfront costs associated with equipment upgrades and the need for extensive employee training. Some areas, like the complete elimination of inefficiencies, were not fully achieved, suggesting that further refinements are necessary. Alternative strategies, such as phased implementation of equipment upgrades and more targeted employee training programs, could have mitigated these challenges and yielded even better results.

For next steps, it is recommended to continue monitoring key performance indicators (KPIs) to ensure sustained improvements and identify new areas for optimization. Further investment in employee training and development will be crucial to maintain a culture of continuous improvement. Additionally, exploring advanced technologies, such as automation and digitalization, could provide further efficiency gains. Regular reviews of the technology roadmap and alignment with strategic goals will ensure that the organization remains competitive in the evolving market landscape. Finally, fostering stronger collaboration with suppliers and customers can enhance supply chain efficiency and customer satisfaction.


 
Joseph Robinson, New York

Operational Excellence, Management Consulting

The development of this case study was overseen by Joseph Robinson.

To cite this article, please use:

Source: Lean Manufacturing Overhaul for Food & Beverage Producer in North America, Flevy Management Insights, Joseph Robinson, 2024


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