This presentation has 42 slides and explains the process of value stream mapping for the office and administrative functions.
Contents:
1. Introduction
2. Value Stream Focus
3. The Current State Map
4. The Future State Map
5. Planning Your Changes
Also included with this document is a bonus zip of 41 Lean documents (includes templates, case studies, articles, posters, charts, and more).
The Office Value Stream Mapping presentation dives deep into the intricacies of optimizing administrative functions. It highlights the significant impact of administrative activities on total throughput time and sets an ambitious goal of a 200% productivity improvement within a year. This document identifies untapped opportunities beyond the plant floor, emphasizing the potential for substantial gains in office environments.
The presentation revisits foundational principles such as Dr. Deming's Plan-Do-Check-Act cycle and Six Sigma's DMAIC framework. It provides a comprehensive example of a plant-level value stream map, illustrating the detailed process flow and identifying areas for improvement. The document also outlines the critical steps for administrative current state mapping, including documenting customer information, selecting process metrics, and conducting value stream walkthroughs.
The future state map section focuses on creating a flexible, reactive system that adapts to changing customer needs, eliminating waste, and minimizing handoffs and silos. It stresses the importance of frequent performance reviews and visual progress checks to ensure the system meets customer needs and desired service levels. The document concludes with practical steps for implementing process improvements, from paperwork redesign to new technology adoption, and managing the implementation using the PDCA cycle.
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Source: Best Practices in Value Stream Mapping, VSM PowerPoint Slides: Office Value Stream Mapping PowerPoint (PPT) Presentation Slide Deck, OpEx Academy NZ
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