Flevy Management Insights Case Study
Global Expansion Strategy for D2C Fitness Equipment Brand


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Globalization to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A direct-to-consumer fitness equipment brand faced challenges with declining domestic sales and supply chain inefficiencies while attempting to globalize and expand its market reach. The initiative resulted in a 25% increase in international sales and improved supply chain operations, but fell short of targets, underscoring the need for enhanced market research and strategic execution to achieve desired outcomes.

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Consider this scenario: A direct-to-consumer (D2C) fitness equipment brand is facing the strategic challenge of globalization, with a focus on expanding its market reach beyond its domestic base.

The company has experienced a 20% decline in domestic sales over the last quarter due to increased competition and market saturation. Additionally, it struggles with supply chain inefficiencies and a lack of brand recognition in international markets. The primary strategic objective of the organization is to leverage globalization to enter new markets, enhance brand visibility, and improve supply chain operations to regain its competitive edge and drive growth.



The company in question is at a pivotal juncture, where the pressure of domestic market saturation and the allure of global markets intersect. A closer look suggests that the challenges stem from a reactive rather than a strategic approach to market expansion and supply chain management. The leadership is concerned that without a strategic pivot towards globalization, the company's long-term sustainability is at risk.

External Analysis

Despite the global fitness equipment market witnessing robust growth, driven by rising health awareness and the proliferation of home gyms, the landscape is fiercely competitive and fragmented.

There are five structural forces that shape the competitive dynamics of the industry:

  • Internal Rivalry: High, due to a large number of players competing on price, quality, and innovation.
  • Supplier Power: Moderate, with several manufacturers but certain specialty components limiting bargaining power.
  • Buyer Power: High, as consumers have numerous choices and low switching costs.
  • Threat of New Entrants: Moderate, given the capital investment in branding and supply chains but low in terms of product development.
  • Threat of Substitutes: Low to moderate, as alternative fitness solutions like apps and services substitute for physical equipment.

Emerging trends such as the integration of smart technology in fitness equipment and a shift towards personalized home gym setups are reshaping the industry. This presents both opportunities and risks:

  • Increasing demand for smart fitness solutions opens up new product development avenues.
  • The rise of eco-conscious consumers offers a niche market for sustainable fitness equipment.
  • Global supply chain vulnerabilities pose risks to consistent product availability and cost.

The PESTLE analysis highlights geopolitical tensions and trade policies as major external factors impacting the global supply chain, while technological advancements offer significant opportunities for product innovation.

For a deeper analysis, take a look at these External Analysis best practices:

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Consolidation-Endgame Curve Framework (29-slide PowerPoint deck)
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Internal Assessment

The organization boasts a strong product line with high customer satisfaction in domestic markets, yet struggles with brand recognition internationally and has inefficient supply chain processes.

SWOT Analysis

Strengths include a loyal domestic customer base and a high-quality product line. Opportunities lie in global market expansion and leveraging technology for product innovation. Weaknesses are evident in the supply chain inefficiencies and low international brand visibility. Threats include increasing global competition and potential supply chain disruptions.

4 Actions Framework Analysis

To redefine the market space, the company should consider eliminating traditional retail partnerships, reducing dependence on single-source suppliers, raising online customer engagement, and creating unique customer experiences through product innovation.

JTBD Analysis

Customers are looking not just for fitness equipment but for comprehensive solutions that fit into a healthy lifestyle. Addressing these jobs to be done requires a focus on holistic wellness offerings beyond traditional equipment.

Strategic Initiatives

  • Global Market Entry: This initiative aims to enter 3 new international markets within the next 18 months , focusing on regions with high fitness spending. The goal is to increase international sales by 30%. Value creation comes from tapping into new customer segments and diversifying market risk. This will require market research, localization strategies, and marketing investments.
  • Digital Transformation of Supply Chain: Enhance supply chain resilience and efficiency through the adoption of digital tools and a multi-sourcing strategy. Expected to reduce lead times by 25% and costs by 15%. Resources needed include technology investment and training for the supply chain team.
  • Smart Fitness Product Line Development: Develop and launch a line of smart fitness equipment within 24 months , aiming to capture the growing market for integrated fitness solutions. This initiative is expected to generate a 20% increase in product line revenue. Investment in R&D, technology partnerships, and intellectual property protection will be critical.

Globalization Implementation KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


What you measure is what you get. Senior executives understand that their organization's measurement system strongly affects the behavior of managers and employees.
     – Robert S. Kaplan and David P. Norton (creators of the Balanced Scorecard)

  • International Market Share: Measures the success of global market entry strategies.
  • Supply Chain Efficiency: Tracks improvements in lead times and cost reductions post-digital transformation.
  • New Product Revenue: Gauges the market acceptance and financial success of the smart fitness product line.

These KPIs offer insights into the effectiveness of the strategic initiatives in achieving globalization, operational efficiency, and innovation objectives, directly impacting the company's growth trajectory and competitive positioning.

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Stakeholder Management

Successful implementation of the strategic initiatives will require the active participation and support of a diverse set of stakeholders, from product development teams to global marketing and supply chain partners.

  • Product Development Team: Responsible for the innovation and development of the smart fitness product line.
  • Global Marketing Team: Key in executing market entry and brand visibility strategies.
  • Supply Chain Partners: Critical for the transformation and efficiency of the supply chain.
  • Customers: End-users whose feedback and adoption drive product and market success.
  • Regulatory Bodies: Ensure compliance with international trade and product standards.
Stakeholder GroupsRACI
Product Development Team
Global Marketing Team
Supply Chain Partners
Customers
Regulatory Bodies

We've only identified the primary stakeholder groups above. There are also participants and groups involved for various activities in each of the strategic initiatives.

Learn more about Stakeholder Management Change Management Focus Interviewing Workshops Supplier Management

Globalization Best Practices

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Globalization Deliverables

These are a selection of deliverables across all the strategic initiatives.

  • Global Market Entry Plan (PPT)
  • Supply Chain Digital Transformation Roadmap (PPT)
  • Smart Fitness Product Development Framework (PPT)
  • International Brand Visibility Strategy (PPT)
  • Financial Impact Model (Excel)

Explore more Globalization deliverables

Global Market Entry

The strategic initiative to enter new international markets was guided by the use of the Market Entry Modes framework and the Value Chain Analysis. The Market Entry Modes framework was instrumental in evaluating the various options available for entering foreign markets. It provided a structured approach to assess the risks and benefits associated with each mode of entry, such as exporting, licensing, franchising, or establishing joint ventures and wholly-owned subsidiaries. The organization chose this framework because it offered a clear pathway to align market entry strategies with corporate objectives and risk tolerance levels.

Following the deployment of the Market Entry Modes framework, the organization:

  • Conducted a comprehensive risk-benefit analysis of each market entry mode, considering factors such as control, investment requirement, and market potential.
  • Selected joint ventures and direct investments as the preferred modes of entry for markets with high strategic importance and growth potential, while opting for exporting in lower-risk markets.
  • Negotiated partnerships with local firms in target markets to leverage their market knowledge and distribution networks.

Additionally, the Value Chain Analysis was utilized to understand how the company's activities could be optimized to deliver maximum value in the new markets. This analysis helped in identifying key activities that could be outsourced or performed locally to enhance efficiency and competitiveness.

The organization implemented the Value Chain Analysis by:

  • Mapping out the entire value chain from inbound logistics to after-sales services to identify activities that are crucial for competitive advantage in new markets.
  • Assessing the cost and benefit of localizing certain parts of the production process to meet local market needs and preferences.
  • Developing strategic partnerships with local suppliers and service providers to optimize the supply chain and distribution channels.

The strategic application of the Market Entry Modes framework and Value Chain Analysis significantly contributed to the successful entry into new international markets. The organization was able to establish a strong presence in selected markets, balancing risk and control effectively while optimizing its value chain for local market conditions.

Digital Transformation of Supply Chain

For the digital transformation of the supply chain, the organization applied the Resource-Based View (RBV) and the SCOR (Supply Chain Operations Reference) model. The RBV framework was crucial for understanding and leveraging the company's unique resources and capabilities to gain a competitive advantage through supply chain efficiency. This perspective helped the organization identify its strong technological infrastructure and skilled workforce as key resources that could support the digital transformation.

In implementing the RBV framework, the organization:

  • Conducted an internal audit to identify and categorize its resources and capabilities in terms of their rarity, value, imitability, and organization (VRIO).
  • Developed a strategic plan to enhance its IT infrastructure and invest in employee training programs focused on digital skills.
  • Allocated resources towards technology-driven supply chain innovations, such as AI for demand forecasting and blockchain for traceability.

The SCOR model was then utilized to benchmark, improve, and measure the performance of supply chain operations against best practices. This model provided a comprehensive framework for addressing process improvements across five areas: Plan, Source, Make, Deliver, and Return.

The organization executed the SCOR model by:

  • Mapping existing supply chain processes to the SCOR model to identify performance gaps and improvement areas.
  • Implementing best practices for process standardization and optimization, particularly in the Plan and Deliver components.
  • Setting performance metrics aligned with SCOR's best practices to monitor improvements in supply chain efficiency and responsiveness.

The combined implementation of the Resource-Based View and the SCOR model led to a transformative impact on the organization's supply chain. Digital transformation initiatives, underpinned by these frameworks, resulted in enhanced operational efficiency, reduced costs, and improved supply chain agility, positioning the company favorably in the competitive landscape.

Smart Fitness Product Line Development

The development of a smart fitness product line was strategically supported by the use of the Diffusion of Innovations (DOI) theory and the Customer Development model. The DOI theory was particularly valuable for understanding how the new smart fitness products would be adopted by the market. It provided insights into the characteristics of product adopters and the role of communication channels in spreading innovation. This understanding was critical for tailoring marketing strategies to accelerate market penetration.

Applying the DOI theory, the organization:

  • Identified key adopter categories within the target market, focusing on innovators and early adopters as primary targets for initial launch.
  • Developed targeted marketing and communication strategies to highlight the relative advantages and compatibility of the new smart fitness products.
  • Utilized social media influencers and fitness professionals as opinion leaders to promote product adoption among the target audience.

The Customer Development model was then employed to validate market demand and refine the product offerings based on customer feedback. This iterative process allowed the company to align its product development efforts with actual customer needs and preferences.

The organization followed the Customer Development model by:

  • Conducting extensive customer interviews and surveys to gather feedback on product concepts and features.
  • Iterating on product design and functionalities based on customer input during the development phase.
  • Launching minimum viable products (MVPs) in select markets to test and refine the value proposition and product-market fit.

The strategic use of the Diffusion of Innovations theory and the Customer Development model enabled the organization to successfully launch and scale its smart fitness product line. These frameworks guided the company through the complexities of introducing innovative products, resulting in strong market acceptance and significant competitive differentiation.

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Key Findings and Results

Here is a summary of the key results of this case study:

  • Entered 3 new international markets, achieving a 25% increase in international sales, slightly below the 30% target.
  • Reduced supply chain lead times by 20% and costs by 12%, not fully meeting the expected reductions of 25% and 15% respectively.
  • Launched a smart fitness product line, leading to a 15% increase in product line revenue, below the anticipated 20%.
  • Enhanced brand visibility in new markets, but faced challenges in achieving high brand recognition levels.
  • Established strategic partnerships with local firms, optimizing the supply chain and distribution channels in new markets.
  • Implemented digital transformation initiatives in the supply chain, improving operational efficiency but with room for further optimization.

The business initiative to globalize and innovate within the direct-to-consumer fitness equipment brand has yielded mixed results. The entry into three new international markets and the launch of a smart fitness product line are commendable achievements that have contributed to a notable increase in international sales and product line revenue. However, these results fell short of the ambitious targets set, highlighting a gap between strategic planning and execution. The challenges in achieving high brand recognition in new markets and the slightly underwhelming improvements in supply chain efficiency suggest that the company's strategies were not fully optimized or that external factors may have played a disruptive role. The success in establishing strategic partnerships and optimizing supply chain and distribution channels in new markets indicates a strong foundation for future growth, but the initiative's overall performance suggests there is significant room for improvement.

For the next steps, it is recommended that the company conducts a thorough review of the market entry and product launch strategies to identify specific areas of underperformance. A focus on deeper market research and customer engagement in new markets could enhance brand recognition and adoption rates. Additionally, further investment in advanced digital technologies and training for the supply chain team could drive the anticipated efficiencies and cost reductions. Exploring alternative supply chain models and more aggressive digital marketing strategies may also prove beneficial. Finally, continuous innovation and adaptation to market feedback should guide the evolution of the smart fitness product line to meet and exceed customer expectations.

Source: Global Expansion Strategy for D2C Fitness Equipment Brand, Flevy Management Insights, 2024

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