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Customer-centric Organization: Core Capabilities (Part II) (PowerPoint PPT)

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This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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DESCRIPTION

This product (Customer-centric Organization: Core Capabilities [Part II]) is a 27-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.

In this age of digital disruption, how can organizations engage customers, increase Customer Loyalty, and achieve profitable growth?

Almost every market is experiencing fundamental change. Consumer expectations have shifted and digital technologies are making the biggest impact on businesses large and small since the start of the information age. Ultimately, businesses need to navigate the challenges of digital disruption and find new ways to create economic value and drive growth.

This framework digs deep into what it takes to achieve Customer-centricity. In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business.

1. Customer Strategy
2. Customer Experience (CX)
3. Sales & Service Transformation
4. Connected Enterprise
5. Data & Analytics
6. Digital Transformation

In this presentation, we discuss capabilities 3 and 4 in detail.

This deck also includes slide templates for you to use in your own business presentations.

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Source: Best Practices in Customer Experience, Customer-centric Organization, Service 4.0 PowerPoint Slides: Customer-centric Organization: Core Capabilities (Part II) PowerPoint (PPT) Presentation, LearnPPT

$25.00

FlevyPro price: FREE (included in subscription)

This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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OVERVIEW

File Type: PowerPoint

(PPT)

Number of Slides: 27 (includes cover and all slides)

Included in FlevyPro subscription

Included in Customer-Centric Design (CCD) Stream subscription

Current version published: Oct 16, 2019

ABOUT THE AUTHOR

Author: LearnPPT

Additional documents from author: 88

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.
We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]

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Customer-centric Organization: Core Capabilities - Full Series

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Customer-centric Organization: Core Capabilities (Part I)

24-slide PowerPoint deck

$25.00

Customer-centric Organization: Core Capabilities (Part II)

27-slide PowerPoint deck