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DOCUMENT DESCRIPTION

Marketing, today, is about developing great ideas and creating customer experiences that consumers discuss further in their circle. Top brands have been developed by communicating consistent positive messages to the most loyal customers who then shout it out to their friends and a chain starts making the brand a known name. Leading brands, today, strive to win a place in the minds of their consumers.

Prioritizing the main benefits of a product that an organization should concentrate on is a critical decision to build a brand. This presentation provides a detailed overview of the Consumer Benefits Ladder (CBL) Framework that informs the leaders on how to position their customer benefits in their Marketing campaign.

The CBL Framework categorizes consumer benefits into 4 broad types--symbolized by the rungs of a ladder:

1. Product Availability
2. Product Features
3. Functional Benefits
4. Emotional Benefits

The slide deck also includes some slide templates for you to use in your own business presentations.

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Source: Consumer Benefits Ladder PowerPoint document

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Consumer Benefits Ladder

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File Type: PowerPoint (pptx)

Tag(s): Brand Strategy Customer Experience Customer Strategy

Number of Slides: 23 (includes cover, transition slides)

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Upload date (first version): Mar 13, 2021

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