Breakthrough Customer Experience (CX)   22-slide PPT PowerPoint presentation (PPT)
$25.00

Breakthrough Customer Experience (CX) (22-slide PPT PowerPoint presentation (PPT)) Preview Image Breakthrough Customer Experience (CX) (22-slide PPT PowerPoint presentation (PPT)) Preview Image Breakthrough Customer Experience (CX) (22-slide PPT PowerPoint presentation (PPT)) Preview Image Breakthrough Customer Experience (CX) (22-slide PPT PowerPoint presentation (PPT)) Preview Image Breakthrough Customer Experience (CX) (22-slide PPT PowerPoint presentation (PPT)) Preview Image Breakthrough Customer Experience (CX) (22-slide PPT PowerPoint presentation (PPT)) Preview Image Log in to unlock full preview.
Loading preview images...
Arrow   Unlock all 21 preview images:   Login Register

Breakthrough Customer Experience (CX) (PowerPoint PPT)

PowerPoint (PPT) 22 Slides FlevyPro Document

$25.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  


Immediate download
Free lifetime updates

DESCRIPTION

This product (Breakthrough Customer Experience [CX]) is a 22-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. Organizations are constantly exploring new ways and means to improve their Customer Experiences.

This presentation provides a detailed overview of the 7 key imperatives that organizations must adopt to develop a truly exceptional, breakthrough Customer Experience (CX):

1. Develop Customer Empathy
2. Design the Complete Customer Experience
3. Reinvent the Customer Experience
4. Lead the Way with Industry Rules
5. Become an Agile Organization
6. Continuously Improve and Iterate
7. Foster a Culture of Collaboration

To create great CX, organizations should revamp their Customer Journeys, adopt Agile practices, and embrace a culture of collaboration and Continuous Improvement.

The slide deck also includes some slide templates for you to use in your own business presentations.

This PPT delves into a structured 3-phase approach—Observe, Shape, Perform—to design an exceptional Customer Experience (CX). It emphasizes understanding customer interactions, redesigning business processes from the customer's perspective, and aligning organizational efforts to deliver tangible outcomes. The approach ensures that management places the customer at the center of the journey, fostering a customer-centric culture.

The presentation also highlights the importance of developing customer empathy through surveys and direct interviews. It showcases how leading organizations gain insights by accompanying customers, maintaining diaries, and co-designing offerings. This empathetic approach helps organizations understand the entire customer ecosystem, ensuring that their strategies are aligned with customer needs and expectations.

Moreover, the document underscores the necessity of a fundamental shift in thinking across various imperatives, such as designing the complete customer experience and leading the way with industry rules. It provides case examples and actionable insights to help organizations navigate regulatory compliance while enhancing customer journeys. This comprehensive guide is essential for any organization aiming to achieve breakthrough CX and stay ahead in a competitive market.

Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience PowerPoint Slides: Breakthrough Customer Experience (CX) PowerPoint (PPT) Presentation, LearnPPT Consulting


$25.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

For $14.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.

ABOUT THE AUTHOR

Additional documents from author: 130

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]


ABOUT FLEVYPRO

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Customer Experience Team Management Customer Decision Journey Customer-centric Organization Digital Transformation Agile Teamwork Decision Making Consulting Frameworks Proposal Template Governance Business Transformation Cyber Security Mobile Strategy Innovation Management Service Design Creativity Ideation Robotic Process Automation Big Data

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.