If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)
DOCUMENT DESCRIPTION
Advances in technology and communication, combine with the explosive growth in data information, have given rise to a more empowered global consumer. Recent economic and political events highlight the need for companies to understand how consumers view the world and the most important attributes for their purchasing decisions.
Responding effectively to rapidly changing consumer needs has become one of the top strategic agenda items of organizations, alongside regulatory change and talent management. The value of Customer-centricity has become direly important today. Customer attitudes and behavior can determine how customers view and interact with the industry, as well as their expectation for the future. Organizations who respond best to what customers want now are most likely to succeed. A clear understanding of customer needs and behaviors across the organization will help drive profitable growth strategies and provide the confidence to invest in opportunities at a time when staying within budget is extremely difficult.
This framework serves as a guide for organizations in their journey towards Customer-centricity. Customer-centricity is creating a positive consumer experience at the point of sale and post-sale. There are 5 Core Principles that redefine relationships with customers and transform business models.
1. Protect business against disintermediation
2. Redefine customer relationships
3. Increase productivity to gain a Competitive Advantage
4. Diversify sources of revenue
5. Collaborate with new partners across the Value Chains
The journey to Customer-centricity is not an easy endeavor but it is essential in today's business environment.
This deck also includes slide templates for you to use in your own business presentations.
Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Customer-centricity Primer PowerPoint document
ABOUT FLEVYPRO
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits. Click here to learn more about FlevyPro and its benefits.
| |
[ What is FlevyPro? ]
This is a FlevyPro document.
FlevyPro is our subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits (click here to learn more).
This document is one of the documents in this curated library. We add new documents to our library on a continuous basis, based on member requests.
As a FlevyPro subscriber, each month, you receive a set number of available download credits. You do not need to pay for any documents from the FlevyPro document library, unless you exceed your download credits. This means, if you subscribe to FlevyPro now, you can download this document on this page without spending extra. Click here to learn more about the FlevyPro subscription plans.
Customer-centricity Primer
Sold by LearnPPT (this author has 81 documents)
This business document is categorized under:
File Type: PowerPoint (ppt)
Tag(s): Competitive Advantage Customer-centric Organization Number of Slides: 33 (includes cover, transition slides) Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Upload date (first version): Jun 24, 2019
Download our FREE Strategy & Transformation Framework Templates
|
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.
To receive this free download, enter your email address below and click the "Email Me" button.
|
|