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DOCUMENT DESCRIPTION

Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.

In this age of digital disruption, how can organizations engage customers, increase Customer Loyalty, and achieve profitable growth?

Almost every market is experiencing fundamental change. Consumer expectations have shifted and digital technologies are making the biggest impact on businesses large and small since the start of the information age. Ultimately, businesses need to navigate the challenges of digital disruption and find new ways to create economic value and drive growth.

This framework digs deep into what it takes to achieve Customer-centricity. In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business.

1. Customer Strategy
2. Customer Experience (CX)
3. Sales & Service Transformation
4. Connected Enterprise
5. Data & Analytics
6. Digital Transformation

In this presentation, we discuss the final 2 capabilities in detail.

This deck also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at [email protected]. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer-centric Organization: Core Capabilities (Part III) PowerPoint document

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Customer-centric Organization: Core Capabilities (Part III)

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Did you know? This framework is part of the Digital Transformation FlevyPro Stream, our offering designed for those seeking to develop expertise in Digital Transformation. Full details here.
  

This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Digital Transformation, Analytics, Customer-centric Organization

Number of Slides: 24

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Upload date (first version): Oct 16, 2019

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