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With each passing day, the tactics that organizations use to connect with their customers are undergoing rapid Transformation. By leveraging technology and customized digital interactions, leading firms are striving to build deeper and stronger relationships with customers to stay aheadÂ of the curve.

To achieve this, leading organizations are addressing customers' needs the moment they occur--or even before that by virtue of "Connected Strategies." They are investing in Data and Analytics, connecting with the customers on a regular basis, tracking their activities, and offering customized experiences and offerings.

This presentation provides a detailed overview of the 4 distinct Connected Customer Strategies that are instrumental in developing exceptional and delightful Customer Journeys:

1. Fast Response
2. Personalized Recommendations
3. Proactive Recommendations
4. Automatic Execution

With startups ready to disrupt traditional players, established firms need to form an even stronger bond with their customers instead of waiting for customers to reach out to them.

The slide deck also includes some slide templates for you to use in your own business presentations.

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Source: Customer Experience: Connected Customer Strategy PowerPoint document

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Customer Experience: Connected Customer Strategy

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File Type: PowerPoint (ppt)

Tag(s): Customer Experience Customer Journey Customer Strategy

Number of Slides: 27 (includes cover, transition slides)

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Upload date (first version): Dec 19, 2019

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