BUY WITH CONFIDENCE
DESCRIPTION
A large majority of organizations rarely focus on gathering and utilizing customer-centric knowledge. So much so that they even introduce a product without having vital insights on the customer and their unmet needs, and they are often clueless about them. Consequently, many product development initiatives fall flat as managers struggle to filter and evaluate ideas.
Customer-centric organizations are deeply focused towards value creation for their customers. They understand the unique customer insights needed to make customer-centric decisions, are able to gather those customer insights, and are aware of the way to utilize the insights in creating value for their customers. At customer-centric organizations, the workforce and managers are adept at using the right customer data and extracting unique, meaningful customer insights.
In order to develop this capability, organizations need to first utilize a customer-centric research process to gather the customer insights required to drive value creation. This presentation highlights the approach to building a Customer-centric Culture of Innovation in detail. The approach entails 3 key phases:
1. Qualitative Insights: Apply Customer-centric Fundamentals
2. Quantitative Insights: Quantify Opportunities That Exist
3. Implementation: Leverage New Customer Insights for Growth
The slide deck also includes some slide templates for you to use in your own business presentations.
This PPT provides a comprehensive framework for developing a customer-centric culture of innovation. It emphasizes the importance of gathering qualitative and quantitative insights to drive strategic decisions. The three-phase approach ensures that teams are equipped with the necessary tools and knowledge to leverage customer data effectively. The presentation also includes practical templates to aid in the implementation of these strategies, making it a valuable resource for any organization looking to enhance its innovation capabilities.
Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Corporate Culture, Innovation, Customer-centric Organization PowerPoint Slides: Customer-centric Culture of Innovation PowerPoint (PPT) Presentation, LearnPPT Consulting
Did you need more documents?
Consider a FlevyPro subscription from $39/month. View plans here.
For $14.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.
OVERVIEW
(PPT)
We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.
We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies.
[read more]
ABOUT FLEVYPRO
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.
Click here to learn more about FlevyPro and its benefits.
Customer-centric Organization Innovation Management Jobs-to-Be-Done Customer-centric Culture Customer Experience Product Launch Strategy Customer Profitability Growth Strategy Customer Decision Journey Positioning Go-to-Market Sales Sales Force Corporate Culture Business Framework PowerPoint Diagrams Time Management Gemba Walk Lean Management Operational Excellence Service Design Innovation Culture Customer Insight
![]() |
Download our FREE Digital Transformation Templates
Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc. |