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Despite the emergence of new devices and software products designed to unite employees in more ways than ever before, the threat of Organizational Silos is still very real. While Silos deter Customer Experiences and producing correctly functioning products – the root of the problem is that many managers fail to spot those Silos as they formulate in front of their very eyes.

What are "Silos?" Organization Silos describe the isolation that occurs when employees or entire departments within an organization do not want to, or do not have the adequate means to share information or knowledge with each other. Siloed teams often end up working in isolation from the rest of the company. This leads to a plethora of internal and external problems for employees, executives, partners, and customers.

Having Organizational Silos can lead to duplicate work, inefficiency, bugs and generalized employee disenfranchisement at a granular level. Work are being done without regard to how the work impacts other departments. Departments start having tunnel vision, solely focused on their own functional area. In the end, there is a breakdown in communication and transparency leading to organizational dysfunction on multiple levels. This can greatly affect the company's ability to deliver excellent Customer Experience.

This frameworks provides a good understanding of Organizational Silos, its common causes and types. Every company must also know the 5 key symptoms of Silos to be able to minimize its negative impact on the organization.

1. Broken Customer Experiences
2. Internal Unfamiliarity
3. Us vs. Them Mentality
4. Disenfranchised Employees
5. Task Duplication

Having a good grasp of the 5 key symptoms of Silos will enable companies to come up with more effective strategies to address Silos and minimize its impact.

This deck also includes slide templates for you to use in your own business presentations.

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Source: Organizational Silos Primer PowerPoint document

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Tag(s): Organizational Design Customer Experience Organizational Silos

Number of Slides: 25 (includes cover, transition slides)

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Upload date (first version): Jun 27, 2019

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