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Customer Effort Score (CES) (PowerPoint PPTX)

File Type: 30-slide PPT PowerPoint presentation (PPTX)

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This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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DESCRIPTION

This product (Customer Effort Score [CES]) is a 30-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This presentation is centered around one of the most impactful Customer Experience metrics: CES.

Throughout this PowerPoint presentation, we will discuss the essence of CES, exploring its definition, significance, and practical implementation. We'll uncover how CES plays a role in understanding the ease of customer interactions, thereby shaping customers' loyalty and advocacy.

We also discuss the history and evolution of CES, compare it with other Customer Experience metrics, and unlock the pros and cons that influence its strategic application. We'll also navigate through real-world cases that illustrate when and how to utilize CES to enhance Customer Experiences. We will delve deeper into the 3 usages of CES:

Case 1: Immediately after a Purchase or Subscription Interaction
Case 2: Post-Service Interaction Assessment
Case 3: Supplementing Product Teams' UI/UX Testing:

By the end of this PowerPoint presentation on the Customer Effort Score, you'll be equipped with a comprehensive understanding of CES's intricacies, empowering you to harness its potential to optimize customer interactions and drive business success. We discuss various ways of implementing CES, including the Likert Scale and Emoticon Ratings.

This PowerPoint presentation on the Customer Effort Score also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, Customer Satisfaction, Customer Loyalty PowerPoint Slides: Customer Effort Score (CES) PowerPoint (PPTX) Presentation, LearnPPT Consulting

$25.00

FlevyPro price: FREE (included in subscription)

This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.

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OVERVIEW

File Type: PowerPoint

(PPTX)

Number of Slides: 30 (includes cover and all slides)

Included in FlevyPro subscription

Included in Customer-Centric Design (CCD) Stream subscription

ABOUT THE AUTHOR

Author: LearnPPT Consulting

Additional documents from author: 101

We are a team of management consultants trained by top tier global consulting firms (including McKinsey, BCG, Deloitte, EY, Capgemini) with a collective experience of several decades. We specialize in business frameworks based on real-life consulting engagements.

We have served 100s of clients that range from Fortune 500 companies to tech startups to $1B+ private companies. [read more]

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