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Benchmarking is an ongoing, systematic process for measuring and comparing the work processes of one organization to those of others that exhibit functional "best practices." The goal is to provide an external standard for measuring the quality of internal processes, and to help identify where there may be opportunities for improvement. To be effective, benchmarking should be integrated into operations throughout the organization and should be an ongoing process that analyzes data collected over time. It is a learning process that helps institutions discover how they can best improve the direct or indirect services they offer to their customers.
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Source: Benchmarking for Quality Improvement PowerPoint document
Benchmarking for Quality Improvement
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File Size: 1.2 MB
Number of Slides: 61
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Initial upload date (first version): Sep 28, 2015
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