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  1. Provides an overview of the Baldrige Excellence Framework.
  2. Provides a tool to educate teams who have been assigned to prepare for the Baldrige Award application report.
  3. Provides guidance on the site visit process if your organization has been selected for a site visit.


The Baldrige Excellence Framework or Malcolm Baldrige National Quality Award (MBNQA) is the most prestigious award conferred on U.S. organizations in the business, healthcare, education, and nonprofit sectors in recognition of their attainment of world-class standards of performance excellence.

The Baldrige Excellence Framework is being used not only as an application for the Malcolm Baldrige National Quality Award but as the way to run a business. The Baldrige Criteria offer an organization-wide perspective that optimizes an entire system rather than just focuses on pockets of excellence.

This presentation provides an overview of the key aspects of the Baldrige framework. As a driver of continuous improvement in your organization, it will help you to promote and educate management and staff on the benefits of aligning the organization to the Baldrige framework as well as gain their critical support for the initiative. This presentation is also useful for briefing staff if your organization has been selected for a site visit.

Note: This presentation includes a 'Self-Analysis Worksheet' as a supplemental document.


1. Overview of the Baldrige Award
2. Baldrige Criteria for Performance Excellence
3. Scoring System
4. Baldrige Assessment Process
5. Baldrige Site Visit
6. Baldrige Award Recipients
7. (Optional - Insert your organization's alignment plan here)

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Source: Overview of Baldrige Excellence Framework PowerPoint document

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Overview of Baldrige Excellence Framework

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File Type: PowerPoint (pptx)

File Size: 4.8 MB

Number of Slides: 85 (includes cover, transition slides)

Related Topic(s): Performance Management Quality Management & Assurance Malcolm Baldrige

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Initial upload date (first version): Mar 20, 2013
Most recent version published: Feb 28, 2020

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