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HIGHLIGHTS
BENEFITS OF DOCUMENT
DOCUMENT DESCRIPTION
Successful organizations leverage on total employee participation to achieve high quality standards in order to satisfy their customers. However, in the Gallup State of the Global Workplace 2021 Report, only 20% of employees are engaged at work.
As part of the TQM movement, Quality Circles (also popularly known as Quality Control Circles) or Small Group Activities consist of a small group of employees from the same workplace who voluntarily meet on a regular basis to identify, investigate, analyze and solve work-related problems so as to contribute to the improvement of the employees, workgroup and the organization.
The benefits of Quality Circle activities include improved employee morale, reduced absenteeism and staff turnover, improved teamwork and communication, increased productivity, and last but not least improved quality of products and services.
This presentation teaches the philosophy and concept of Quality Circles, defines the objectives, benefits and the modus operandi of Quality Circles. It also describes the organizational structure, roles and responsibilities and provides practical tips for managing Quality Circles. The Quality Circles framework is applicable to other Small-Group Activities such as Kaizen Circles, 5S, TPM, Suggestion System, etc.
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NOTE: This training package includes:
1. Quality Circles training presentation (PowerPoint format)
2. Forms for administering Quality Circles (Excel formats):
a. Quality Circle Registration Form
b. Approval Form for Theme / Recommendations / Standardization
c. Quality Circle Activity Plan
d. Quality Circle Minutes of Meeting Template
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LEARNING OBJECTIVES
1. Understand the philosophy and concept of Quality Circles
2. Define the objectives, benefits and the method of Quality Circles operation
3. Describe the organizational structure and roles and responsibilities of Quality Circles
4. Gain practical tips for managing Quality Circles and define the key success factors
CONTENTS
1. Background and Introduction
2. Quality Circles
3. Practical Tips for Managing Quality Circles
4. Overview of PDCA Cycle and QC Tools
5. A Case Study on QC Problem Solving
6. Key Factors for Quality Circle Success
7. Questions for Discussion
Please note that this presentation focuses on the infrastructural set up, formation and management of Quality Circles. It does not include the step-by-step details of PDCA problem-solving process and tools. To complement this presentation with your preferred problem-solving methodology, please check out the various approaches that are available from this author or at Flevy.
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Quality Management & Assurance PowerPoint Slides: Quality Circles PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a management training and consulting firm that is dedicated to helping individuals and organizations become more effective and productive in the post-pandemic new normal.
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Founded with a mission to "helping individuals and organizations become more effective and productive using design thinking and lean management approaches," our aim is to support our clients in designing, managing and executing lasting beneficial change.
We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries.
Our firm's key capabilities are Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
As a means to spread the adoption of operational excellence techniques and tools to benefit organizations, businesses and society, we take pride in designing and developing high quality training and customizable presentations, frameworks and templates to add value and complement your training and business needs.
Operational Excellence Consulting has published 197 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Operations Organization, Change, & HR
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 21.3 MB
Number of Slides: 103 (includes cover, transition, & marketing slides)
Related Topic(s): Quality Management & Assurance
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
This product contains a supplemental XLSX document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Jan 12, 2022
Most recent version published: Jan 13, 2022
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