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Total Quality Management (TQM) is a business management approach that seeks to continuously improve the Quality of an organization's products, services, and processes through the involvement of all employees and stakeholders. TQM aims to create a Culture of Excellence within an organization by encouraging all employees to actively participate in the Continuous Improvement process.

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Flevy Management Insights: Total Quality Management


Total Quality Management (TQM) is a business management approach that seeks to continuously improve the Quality of an organization's products, services, and processes through the involvement of all employees and stakeholders. TQM aims to create a Culture of Excellence within an organization by encouraging all employees to actively participate in the Continuous Improvement process.

The management philosophies of Total Quality Management and Lean Management are closely related, as both approaches monitor the Quality of your products, processes, and services; and aim to improve the efficiency and effectiveness of an organization. Both TQM and Lean Management rely on data and metrics to inform Decision Making and encourage a Culture of Continuous Improvement. In practice, TQM and Lean Thinking are often used together, with TQM focusing on improving Quality and Lean Management focusing on optimizing processes and eliminating waste.

There are several advantages to implementing TQM within your organization:

Total Quality Management can help organizations achieve long-term success by continuously improving the Quality of their products, services, and processes, leading to increased Customer Satisfaction, Efficiency, Competitiveness, and Employee Engagement.

For effective implementation, take a look at these Total Quality Management best practices:


Explore related management topics: Quality Management Lean Thinking Lean Management Continuous Improvement Decision Making Employee Engagement Customer Satisfaction Quality Management & Assurance Cost of Quality Business Framework PowerPoint Diagrams Corporate Social Responsibility Quality Culture Kaizen Process Improvement Business Process Management Statistical Process Control




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