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BENEFITS OF DOCUMENT
DESCRIPTION
This 5 slide presentation, with copious notes, provides an introductory overview of an equipment service maintenance contract proposal. The proposal lists options for full service, on-call, and parts availability. The presentation provides detail on what is provided in the maintenance contract. The benefits of the service contract are identified. The costs of not being covered with the service contract are identified.
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Source: Best Practices in Customer Service PowerPoint Slides: Customer Service Plan PowerPoint (PPTX) Presentation, eemer600
OVERVIEW
Customer Service Sales Business Framework PowerPoint Diagrams Poka Yoke Contact Center Customer Care Business Process Management Continuous Improvement KPI Operational Excellence Lean Management/Enterprise Strategy Development Cost of Quality Breakout Strategy Marketing Plan Development Customer Segmentation Innovation Management Ideation Consulting Sales Cost Reduction Assessment Quality Management & Assurance Human Resources
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